payment methods for renewal

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  • Question
  • Updated 6 years ago
I am trying to update my payment method as my annual fee is due out next week. It wont accept my card which is a visa debit card. Can you advise. I have also linked my paypal as you can use this to take my annual fee . Can you please advise please as I wish to continue my subscription through yola
Photo of Robert Darrow

Robert Darrow

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Posted 6 years ago

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Photo of Jackie


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Hi Robert,

I have looked up your payment details and it appears that your bank / credit card issuer is declining the transactions. When you add your card as a stored payment method to your Yola account, we send an authorization amount of $0.00 to validate the card, and it's these transactions that are being declined. Because the authorizations are being declined by your card issuer, we don't have any more information on our side. Would you be able to contact them to see if they can provide you with more details?

Alternatively you can use your PayPal account as a payment method.

If you require any further assistance please let us know.