Payment problem

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  • Question
  • Updated 7 years ago
  • Answered
Hi I am having a problem with my account , I recently payed €32.95 for my partners website to be updated for another year , I did not request for the silver bundle but have been billed from paypal for $99.95 . I have spoken to one of your very helpfull team and they advised me to send the paypal receipt to you so that you can check,
I would like this transfer from my paypal account cancelled or refunded as i don't know how this error happened ,

Kind regards, Linda
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LindaG

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Posted 7 years ago

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Sanja, Official Rep

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Hello Linda,

I'm glad that you were able to speak with one of our Yola customer support agents. Please can you send us an email to support@yola.com with the information requested so that we can look up your account details and have our Payments Department follow up with you.

Thanks so much!