Payment problem

  • 1
  • Problem
  • Updated 6 years ago
  • Solved
Hi,
am trying to renew my subscription but it keeps telling me payment was declined. I know for a fact that my card is working. I have also added another payment credit card but it gives me the same decline. Could you let me know what the problem is?
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elke.cramer

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Posted 6 years ago

  • 1
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Gop

  • 7473 Posts
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Hi elke,

Suggest that you send an email to support@yola.com. They may need to ask you for some card details and is more private for you if done by email.

I hope you get this sorted out very quickly with Yola people working with you.
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Jackie

  • 640 Posts
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Hi Elke,

We have received your email regarding your payment attempts, and I have just responded with some suggestions.

Thanks,
Jackie