Payment problem

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  • Problem
  • Updated 5 years ago
  • Solved
I've had a payment for £55.00 come out of my bank account with the reference : YLA*Yola.com CD 2771 , Can you please give me some details of why this transaction might have come out before I get the bank to look into it?

Thanks for your time
Stuart
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Stuart Farnaby

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Posted 5 years ago

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Stuart Farnaby

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I've contacted the bank and they have said they will contact you on my behalf but I would be grateful if you could provide me with some information about what might have been ordered from your site so that I can figure out if the payment was possibly made by my girlfriend.

I know I wouldn't have ordered anything from your site because I have my own web hosting which is currently with HostMonster.com and the payments for that come from a completely different card entirely.

I've contacted the bank and they said that the payment in question is a recurring payment and might be coming out at set intervals, So any information you can give me on why the payments are coming out would be great.

Thanks
Stuart
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Stefan, Official Rep

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Hello Stuart

Can you please send us your request as an e-mail via our Contact Support Form? Please select the subject "Difficulty paying or checking-out". We would then be able to assist you further as we will need to ask you to provide sensitive information for us to investigate on this. Thank you.
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Stuart Farnaby

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Thanks Stefan, I've just put a request in though the form you linked too.