PayPal Basket Issues

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  • Updated 6 years ago
  • Solved
Hi,
I have a problem with the Paypal Catalogue widget which seems to loose or skip between 2 different carts. I have several pages on my web site that sell different products but I can't get everything to load into the same basket when I select it.
www.cambournebaby.co.uk is the website. An example of this would be If you go the nappies section and then choose Mini - Size 1 it takes you to this page and you select the bulk buy option "added to cart" it loads up the paypal basket showing the nappies. If you then continue to shop and go to baby wipes page "add to basket" a single pack of baby wipe the cart page loads but the nappies are missing. If you go back to the nappies page and select a single pack the cart loads up showing the Bulk pack your original selected plus the single pack of nappies but now the wipes are missing! If you go to skincare and add a bottle of shampoo the nappies go and the wipes are in the basket along with the shampoo!

I can't figure it out! Can someone help me with this??

Cheers

Sam
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Sam Newland

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Posted 6 years ago

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Gop

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Hello Sam,

I went through a few of your items and was able to update the cart successfully without losing any products on the way. I don't know how to explain the issue you are experiencing. It may be worth just running through it once more and seeing if it persists or in fact has corrected.

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Sam Newland

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Thank for looking at this for me. Could you try adding something from the different Nappy pages as this is where I seem to get be seeing issues. Most of the Products seem to go into one basket but the nappies, products on the from the gift set page and skincare page seem to be doing there own thing. I have had a few customers call me about this today and I am seeing the same problems.

Let me know if you have the same issue :)
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Sam Newland

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Its all ok... after a lot of head banging, I finally figured out what the problem was. For some reason some of the Paypal account information was filled in with the incorrect ID. I've been though every single page and checked the email addresses and after having to change a few the Basket now works! Phew.

Thanks for your time and help. :o)

Sam
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Gop

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Great that you worked it out Sam. Hope it goes easy sailing from now.
Gop.