PayPal confusion!

  • 2
  • Question
  • Updated 8 years ago
  • Answered
Hello, I'm setting up an online store and have listed my products successfully using the online widget but when I tried to purchase something from my store as a test, I get this message on PayPal
Tommy Tortoise Cards
Payments By PayPal
Return to Merchant

The link you have used to enter the PayPal system contains an incorrectly formatted item amount.

Can anyone tell me what this means as I'm new at this and not sure what to do next?
Thanks ever so much
Photo of Tracey


  • 12 Posts
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  • confused

Posted 9 years ago

  • 2
Photo of Emmy


  • 5892 Posts
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Official Response
Hi Tracey,

I believe I know what the problem is. You don't need to put the $ before the price of the product; the system will add it. When you add the $ you will receive that message.

Let us know if this doesn't solve your problem.