pdf's cannot be deleted from website

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  • Problem
  • Updated 7 years ago
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I cannot delete my old pdf's that I have posted to my website. I have never had this problem. I have had my website here for nearly two years and never had this problem. I regularly post 6 to 8 pdfs every week and then I delete them. I have tried three different computers and the same problem occurs. I used to be able to right click on the edit bar for the pdf and then click delete and it would disappear.

Now, it doesn't respond.

The "old" PDF's are only three weeks old. I am a teacher and I last posted before Christmas. School started on 1/10/11 and now I can't delete the old PDF.

Thanks

Rod
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Rod

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Posted 7 years ago

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Sanja, Official Rep

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Hello Rod

I am sorry to hear that you're having this trouble. If you need to delete your widget containing the PDF file, you just need to click on the X in the upper right-hand corner of your widget. What happens when you click on it? Does it disappear on your Sitebuilder but not on your published site?

What browser and version are you using?

Thank you for your patience as we work on this together.
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Rod

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Hi Sanja,

Thank you for responding so soon and offering to help. I followed your recommendation to click on the x on the upper right hand corner of the widget and it was easily deleted. I had never deleted the widget that way before, but I am very happy that it is working for me, now. I was also never working in maximized form, so I never saw the x.

Every thing is working as it should once again. Thanks for your help. I really have always been very happy with Yola's site builder for those of us who are html challenged. I will continue to recommend it to my friends.

Thanks again.

Rod