Pending DNS Configuration

  • 1
  • Problem
  • Updated 7 years ago
  • In Progress
Hello

I am trying to get a domain email. I have followed the instructions on 'setting up your email with windows live' and it all seems pretty straight forward but my DNS configuration is still pending. I put the MX Server code into yola this morning and after an hour I put it in again but that was a couple of hours ago and no change. Do I just need to be patient?!

Thanks
Jill
Photo of Jill Henderson

Jill Henderson

  • 5 Posts
  • 0 Reply Likes

Posted 7 years ago

  • 1
Photo of Nazlie

Nazlie

  • 1721 Posts
  • 51 Reply Likes
Hi Jill

That sounds frustrating.

Can you give us your domain? Then we can check the DNS record for you and give you more feedback.

Thank you
Nazlie
Photo of Jill Henderson

Jill Henderson

  • 5 Posts
  • 0 Reply Likes
Hello Nazlie,

therelationshipgiftstore.co.uk

Many thanks
Jill
Photo of Nazlie

Nazlie

  • 1721 Posts
  • 51 Reply Likes
Hi Jill

Thanks for getting back to me. I have checked the DNS record and no MX records have been added. I tried adding it from my side, but also encountered an error.

I have notified the engineers about this issue and they are looking into it. We will let you know as soon as it is resolved.

Sorry for the inconvenience.

Nazlie
Photo of Jill Henderson

Jill Henderson

  • 5 Posts
  • 0 Reply Likes
Many thanks Nazlie
Photo of Jill Henderson

Jill Henderson

  • 5 Posts
  • 0 Reply Likes
Hello Nazlie,

I recieved an email from nominet yesterday confirming that my domain has been registered with them. I dont know if this has any impact on my problem or not.

Regards
Jill
Photo of Emmy

Emmy

  • 5892 Posts
  • 299 Reply Likes
Hi Jill,
I'll make sure Nazlie knows this and we will get back to you here once our engineers have had a chance to look at this.

Kind Regards,
Emmy
Photo of Jill Henderson

Jill Henderson

  • 5 Posts
  • 0 Reply Likes
Hello Nazlie,

Any update with this problem?

Thank you
Jill
Photo of Nazlie

Nazlie

  • 1721 Posts
  • 51 Reply Likes
Hello Jill

Sorry for not getting back to you about this sooner. We have checked on the problem and see why you are not able to create your email in Windows Live.

Because you had signed up with the GBBO program, which is a Google initiative, you are only able to use Google Apps to set up your email account. You will not be able to use Windows Live.

To set up your email, please follow the instructions on this tutorial: Setting up your email with Google Apps. As we were checking on your DNS records, we set up the MX records for the domain so that you do not need to do this yourself.

I hope this explains the problems you had experienced. Let us know if you need any further assistance.

Nazlie