Pending for weeks now...

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  • Updated 7 years ago
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http://www.britsal.net (pending) ...it has been like this for weeks...can anyone throw any light on this?
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BritSAL

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Posted 7 years ago

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Justine

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Hi BritSAL,

I can see that your domain britsal.net was purchased on August 17 2009 and has been registered until 15 August 2015.

I am referring your query to our Payments department, and they will investigate why there is a second britsal.net domain which is indicated as "Pending". I can confirm, however, that your domain is working and your site is published.

Please allow 24 hours for the Payments department's feedback.
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Jackie

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Hi BritSAL,

Apologies for the delay in coming back to you. I have escalated your case to our engineers to remove the extra pending entry for your domain. This is a technical glitch in our system, and I will let you know as soon as it has been removed.

Please accept our apologies for any inconvenience this may have caused.

Thanks,
Jackie
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BritSAL

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Thank you so much Jackie. I have 3 domain names, all with Yola, but this is my main one and is very important to me. I appreciate you working on this. Many thanks, and best wishes for Christmas too!
Sal
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Jackie

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Hi BritSAL,

I am pleased to let you know that pending entry has been removed from your account, and your domains are all in order.

Merry Christmas to you and we hope that you have a wonderful festive season!

Jackie
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BritSAL

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Thank you Jackie...but when I type in www.britsal.net in the address bar, it's still defaulting to yola in the title? It should be my primary domain? Can you check this out for me please?
Thank you so much for your time.
Sal
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BritSAL

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No worries I found out where to make it my primary domain, and think I have managed to sort it out. Thank you SO much Yola...delighted as always..
Sal
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Sanja, Official Rep

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We're glad to hear that you've figured it out :) Well done!