Personalized e-mail address

  • 1
  • Question
  • Updated 8 years ago
  • Answered
I want to create personalized e-mail address at Windows Live. This is what I got: "This domain name can't be used because it contains a protected word or inappropriate language. Please contact support if you feel this is not the case." Which is rubbish - there are normal words and domain is mine. And of course, when you open their support, there are no contact details, which is quite typical for big, arrogant companies. Can anybody help?
Photo of Jack


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  • frustrated

Posted 8 years ago

  • 1
Photo of Kershnee


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Hi Jack,

I am sorry you are experiencing this issue. Please can we have the name of your domain so we can investigate further.
Photo of Jack


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My domain's name is (it means "ferrytickets" in Polish). Maybe they have some problem with language? But what if I had a domain like It is still not English but it is allowed.

Anyway. I used another domain and it was accepted but I could not get through at other point.
When I tried to set a new MX record at which is my domain registrar, I got something like:

MX Records
Name Priority Delete
You don't have any MX records set.
Add New MX

And two spaces below it (without any name, like "value" or something)

When I pasted Windows Live MX ( into any of those unnamed spaces and submitted it, it was still "You don't have any MX records set".

By the way, when I submitt my website to Windows Live - do they take over my domain or what?
Photo of Laura Thomas

Laura Thomas, Social Media Coordinator

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Hi Jack,
Thanks for sending along all this information, it will most certainly help us in working towards a solution. I see that I'm going to need some help with this, so I appreciate your patience as we work through this.
Photo of Marije

Marije, Official Rep

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Hi Jack,

Windows Live has this policy in place where they will tell you that your domain can't be used. I've only seen this twice before and both times the problem was solved after contacting Windows Life support. Unfortunately this is their policy and not one we have any influence over.

You can contact their support on this link: Click on "Get more help" on the bottom right, and then "Get Support" on the next page. A form will open that you can fill out.

Your domain will remain registered with us, it just means that you have email addresses setup using the Windows Live system.

Please let me know if you need any other assistance.