Photo album thumbnails not loading completely

  • 1
  • Problem
  • Updated 6 years ago
  • Acknowledged
Hiya! I have a site with several Yola photo album gallery pictures (, but am getting many complaints from various people on different machines that most of the photos dont load properly. it's hard for me to replicate the problem, i can see these photos fine. people say the thumbnails of only 1-3 photos on a particular gallery page open and all the rest dont appear. what could be some sources of this problem and how can i fix this? thanks!!
Photo of bieber3


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Posted 6 years ago

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Photo of Brianna


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Hello bieber3,

Thank you for sharing this. It is very difficult to provide a fix when we are unable to replicate. I, too, was unable to replicate as you were.

Would you happen to know which browser version and type's your clients are using? It sounds as though they may be using either too old or too new of a browser version. Another possibility is that the Flash and Java on their computers are not up to date.

I do have to give you kudos for putting such great pictures up on your site. It is very reassuring to see that you have taken time to make sure they were internet friendly sizes, as they loaded up straight away for me.

If you are able to locate any browser versions that your clients are using, that could certainly help us with looking into this further.