Photo gallery not displaying correctly?

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  • Updated 7 years ago
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For a couple of weeks I have been having real problems adding photos to my site. I've done everything the same as before but the galleries now only display in the tiled feature and just show empty place markers with the other three display options. I have tried deleting the gallery and re-posting but still the same result. I have three more galleries to post but getting frustrated at this problem so have held them back at the moment.

Can you please tell me why this is happening urgently.

www.lichfieldroundtablefc.co.uk
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John Prince

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Posted 7 years ago

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Nazlie

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Hello John

I've taken a look at your website (http://www.lichfieldroundtablefc.co.uk) and I see that you have a number of galleries. I also see that some are not displaying the thumbnails (see screen shot below).



If this is happening on some of the pictures in our gallery, please check that the file names of the pictures do not have any special characters in the name. For example, if the file name is photo (2).jpg, the thumbnail will not display because the file includes brackets in the name.

To check the file name, follow these steps:

  1. Open the site in the Sitebuilder.

  2. Click on Site > File Manager. This will open up the File Manager screen.

  3. You will be able to see the file names underneath the pictures. If these are cut off due to the length of the file name, right click on the file and select "Rename" from the menu. You will then be able to see the full file name and remove any special characters.

  4. Click OK to save the file name.



You will need to delete the picture from the Picture Gallery Widget and re-add it with the correct file name.

Publish the site to make the changes visible online.

I hope this works. Let us know if you need more help.

Nazlie
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John Prince

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Hi Nazlie

I have looked at the gallery above this morning and it's fine and has been fine in the past so I have no idea why it was not displaying for you.

This isn't my problem anyway - please see my original question and respond!

Thanks

John