Photos caannot be retrived by "picnic" for editing

  • 1
  • Question
  • Updated 7 years ago
  • Answered
when I try to edit downloaded stock photos from Yola through "picnic" Error message appears "unable to retrieve photo"
I have tried resaving turning computer off and on etc and used the HTML cleanup tool.
What can I do?
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Leslie Tzetzos

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Posted 7 years ago

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Photo of Sanja

Sanja, Official Rep

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Hello Leslie,

I have replied to 2 of the emails you have sent via support. Can you please take a look at the emails and get back to me? Please be sure to check your spam folder. Thanks!
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Leslie Tzetzos

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I have checked email- Reply: photos were purchased from fotolia
my Browser is Explorer X/P PROFESSIONAL
Photo of Sanja

Sanja, Official Rep

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Hello Leslie,

I just tried this on my end and I was able to purchase a Fotolia image, edit it with Picnik and save back to my File Manager. Can you please try using a different browser to see if that helps? I was using Chrome.