Photos not uploading...constantly hangs!

  • Problem
  • Updated 4 years ago
  • In Progress
Hi, when I upload photos it constantly hangs on the Loading screen, very seldom it goes through and loads all the photos I selecet. Usually I select 5 or 6 photos and it uploads 2 or NONE!!! It is an absolute pain!

My photos I am uploading are as low as 600kb and a max of 1.1mb on some. I am using an iMac, I have tried my Macbook which is running Lion, and my iMac is running Snow Leopard. SO its not the OS

I have also tried the standard Safari browser as well as Opera. Please advise because I cannot carry on like this, its a pain!!!!!!!!!!!!!!!!!!!!!!!

Im new to Yola but have learnt a logt of tricks, I even went with the Silver package as I thought it would be best....clearly not :(

Please assist.
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Posted 4 years ago

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Photo of Gop


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Hi richphotography,

Your file names should not include non-alphanumeric characters. (,),@,?, etc. and I see that you have checked your file sizes, so that shouldn't be an issue.

It's a place to start and hope it addresses your issue.
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Brianna, Community Support Team Lead

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We understand the frustration this causes and hope to locate a resolution soon. Have you had the opportunity to check your file names as Gop has suggested?

Please keep in mind that web friendly images should be between 20-100KB each.

If you could share the browser version and type you are using, and also check that you have an updated version of Flash and Java on your computer, that would be helpful.