PHOTOS UPLOADS ON ONE PAGE OK BUT ALSO ALL OVER ON OTHER PAGES

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Hi, last time there was a problem with yola sitebuilder as it would stop working and I lost all day work. But then you change the sitebuilder and all seemed fine, until today.

I am uploading lots of photo in gallery widget and on two pages, where I did so, images uploaded fine- I also saved it and published it.

BUTTTTT, on my other two pages, where I already have picture galleries with photos, these today newly uploaded images sneeked somehow in between my old ones!!!!(I was not doing anything with those pages at all- I just left them and did not even saved them). And if I go to edit on that gallery, I see the images from those today uploaded photos and not the OLD- ORIGINAL IMAGES WHICH WERE THERE LONG TIME AGO SAVED!
NOW ITS ALL A MESS!!! IT TOOK ME SO MUCH WORK- how can that happen? If I upload new images on one page, how can they also freely appear anywhere between images on other pages- something is wrong with your sitebuilder!!!

I did not touch or saved those 2 problematic pages (Index- home and contact page is ok).

The only thing I did I uploaded the images on those Two pages clicking on the top left option of the list of my pages and not from the menu (because I had menu hidden and pages on password until I finish building my shop). So I put those problematic pages back in the MENU- but even if I click them from the menu, I still see the mess images from my not in menu pages there. So I loggged out and sign back in and the wrong images (SHOES AND BAGS between T-SHIRTS and DRESSES) are still there. So what can I do to get it back- on those pages which are now visible in my menu is the problem and the wrong photos are between the correct items-photos, even though I did not uploaded them there at all (I uploaded them and saved them on different pages) and I did nothing to deserve this mess! Hope I described it so you understand:) Please come back to me asap with help I am on a deadline here! Hope you can help
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lili

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Posted 6 years ago

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Stefan, Official Rep

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Hello Lili

When I look up your Yola account, I can see that you have multiple websites. For which of them is the problem you report happening? Could you also please give me examples (file names) of old pictures and new pictures, those you want to see and those you don't? On which pages does the problem occur (you say your index and contact us pages are fine)?
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lili

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Hi Stefan, I am sorry, I was just crying and could not even look at that mess anymore...I though I will finally finish it off when the new yola sitebuilder was not freezing anymore after each upload or widget and now it is even bigger mess than ever before.

The worst thing is that not even my back up copy pages stayed ok- there is exactly the same mess like in original pages.

Basically, because of THREE pages, which I uploaded few new images to, TWO different pages are a mess and also TWO their back up copies- so I cant even back it up from them (There are also 2 wrong images on one of the 3 sites I uploaded the images to, but thats not a big deal- it will take me a minute to correct it).

And you are right, I probably even changed the email- so best I will now email you directly from my problematic site (Help- Contact Support) and also give you the file names- it is a loads! So I hope, if I give you 3 emamples+numbers- would that do?
I will put as subject:
STEFAN- LILI- Upload mess (so you can find it).

Basically since then, I saved and published only the 3 pages I was uploading new images to, but the site-builder obviously MALFUNCTIONED and put images from these 3 pages anywhere randomly in those 2 pages. And deleted the original images there. So you should see those MESS pages would NOT HAVE SAVED THERE the WRONG images. Just please be careful and DONT save there anything:) because then it will be in-reversable...
Thank you for your help- I will now send you the email from my web-page- it might take a few mins.
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lili

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Hi Stefan, I have just emailed you from my site -
CONTACT-YOLA SUPPORT
-as SITEBUILDING HELP-
STEFAN-LILI- Uploaded mess (subject)

hope you find my page and can see the original A+B page there correctly and put it back, so I can also see it without those malfunctioning wrong images there.

Many thanks for your help
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lili

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Hi Stefan, any luck? thanks
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Stefan, Official Rep

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Hello lili

I'm afraid that I can't find any e-mail from you in our system. You could post the file names on this thread, too. Please don't forget to let me know the name of the site for which this is happening, so that I can have a look.
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lili

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Hi Stefan, I have just send you an email with subject and ref.no and link to this forum+all files etc.

Re: STEFAN- LILI- Upload Mess [ ref:_00DA0JYna._500F0FVW8b:ref ]
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lili

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Hi Stefan, I send you an email few days back, asking if you could kindly look at the problematic page- TRICKA-
... as the page you looked at has no uploaded mess (that was the page I was working on)
and see if the mess is saved your end
or not- as that could help me a lot!
Enough if you look at one image- no need to check all...
...same Subject in email as previously:
Re: STEFAN- LILI- Upload Mess [ ref:_00DA0JYna._500F0FVW8b:ref ]
Many thanks!
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lili

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Hi,
would like to know how to fix it and not get into even bigger mess.
If I delete the imageS to the point before the website got overloaded and malfunction- will this solve my problem?

Would need to work on the second website (2 websites from my email given by yola when subscribed)- are these two linked so if one is overloaded there is no point to work on the second website as it will malfunction as well or I can go ahead because they are totally seperate???

Many thanks for your help and perhaps for suggestions how to fix the first mess
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lili

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This reply was created from a merged topic originally titled
overloaded website with images- malfunctioned, even though not even 1% storage used.


Hi,
would like to know how to fix it and not get into even bigger mess.
If I delete the imageS to the point before the website got overloaded and malfunctioned- will this solve my problem?

Would need to work on the second website (2 websites from my email given by yola when subscribed)- are these two linked so if one is overloaded there is no point to work on the second website as it will malfunction as well or I can go ahead because they are totally seperate???

Many thanks for your help and perhaps for suggestions how to fix the first mess
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Stefan, Official Rep

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Hello Lili

I'm sorry if I was too quick to merge your most recent request with your post from 11 months ago, I'm not sure if you still experience the same problem, or if your most recent request refers to another issue.

I can see in our system that Francois replied to your e-mail request today. Did this help to solve your problem?

If not, could you please sum up again what problems you're currently having with images on your website?
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lili

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Hi,
thanks Stefan,
yes I got a reply how to delete images :) which I know obviously, but I need to know, how your sitebuilder works- well, not details, but if it works like common sense or differently-
PAST SCENARIO- I uploaded my last lot images on my charity e-shop (until then everything worked normally)
and it all malfunctioned- images appeared also on another pages like 5th, 6th randomly over the correct images (which they deleted by themselves!!!)

NOW- 1) if I delete the last lot images before it malfunctioned- will I fix it?
2) or should I try delete one image and save and publish my site- and see if it will fix?
= I am afraid that when I delete an image and SAVE+PUBLISH it might get ALL EVEN WORSE (as now most of the photos are ok and I can still use it as reference to show to potential customers. If I publish it and it will jump crazy- I will lose that reference as well. Eitherway I cannot finish my eshop, because every update needs to be published and I have no idea how the yola sitebuilder will react, once I press PUBLISH, see?

Could you please advice me, what safest steps to recovery/healing my eshop can I take to fix it?

And can I safely start to work on my 2nd website of these 2? Are they totally separate?

And on the old yola i got 5 websites for one email- are they also totally separate with their storage, widgets etc.?

You probably dont remember, but you did look on the mess- my eshop before and said that I was using the widgets gallery with 5images (10-40KB each) too creativelly and the sitebuilder was not build for that kind of made-up eshop. And offered me a discount on silver paypal eshop. Thanks, but I needed my charity eshop to work, not any other. I am happy with what I have created and I need you to help me to make it work again- well, suggest how to fix it, as it best serves my purpose.
Many thanks

THIS IS WHAT I SENT TO FRANCOIS (no reply yet):
Hi, thanks I understand and know how to delete images.
Also it is good to know, that the 2 sites from my one email are totally separate.
BUT:
1) if my one site have malfunctioned due to overused e-shop (even though not by storage space- used only 1% of it, but by too creative way of using widgets-boxes-too many for yola site builder to handle I was told by yola rep+ and then I put about 3000 tiny 10kB images in-
and when I uploaded the last lot images- they appear not on desired page but on 5th and 6th page- RANDOMLY REPLACING THE CORRECT IMAGES-PHOTOS.
2) my question is not how to delete images, but HOW TO FIX THIS MESS???
3) if I delete the LAST LOT OF IMAGES, before the malfunction happened and publish my yola again- will it be ok again or the images might jump over to any other pages and create even bigger mess?
I just dont know what to do with it and I do not fancy to do it all over again as it took me many months to finish it...any ideas how to make it work properly again?
I overload it so if I take the load off- will it fix or not?

4) am just worried that if I start building the 2nd site, I might even more overload the first one- but if they are totally separate, I dont need to worry, correct?
5) on the old yola i got 5 websites for one email- are they also totally separate with their storage, widgets etc.?

Many thanks
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lili

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Oh, and thanks Stefan for putting my question back in here! (I thought this question was closed so I created a new one- wrongly:)
Sorry and thanks again
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Stefan, Official Rep

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Hello Lili

I've spot-checked this thread for any domain or website name, but I wasn't able to find this information. Can you please post the URL of the website that you are referring to? When you say eshop, do you mean Yola Online Store? I'd like to locate your Yola account to have a look at your website and your eshop.

What I can answer right now is yes, each website in the same Yola account is separate from any other. You'll have a separate File Manager for all your websites, so they're completely independent from each other and won't interfere with each other in any way. This applies for any Yola account.
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lili

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Hi Stefan, I have sent my private info in email.
Glad each website is separate and overload on one will not effect the other(s).

I have created my own kind of store well before yola had an online shop as paypal was not suitable for me here. Now there is no way of going back, I need to fix my store to the point before it started to malfunction when I uploaded the last images on. Probably by deleting and publishing one by one, or many (the last lot) all in one go- not sure which one is safer???

just worried to make even bigger mess...see?

Our past conversation: (I just need to know what safest steps to take in unloading images- if one by one- or how to- not make the yola crazy and create even bigger mess as I have absolutely no idea how yola will behave now, when overloaded and me doing any changes and pressing SAVE+PUBLISH, see? Any idea- you might know from experience how overloaded yola sitebuilder behaves-works (overloaded by too many widgets used+photos, not by storage space (my 1 photo 10-40MB)MB used in file manager- hope this helps. Thanks:
10 moths old conversation reference is: [ ref:_00DA0JYna._500F0FVW8b:ref ] + I copied this all explaining with web name in email. THANKS
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lili

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Hi Stefan,
I would still appreciate help on how to fix the malfunctioned website- if by:
1) carefully deleting images one by one, saving (where is the button now???)
and PUBLISHING THE SITE after each deleted image from the last lot and see, if it fixes on the other pages, where it top-overlapped the correct image and the correct image will appear again after deleting the malfunctined image on the other page

2) or deleting the last lot of images all in one and see if that will fix it (this will obviously be much more work again as I will need to upload them once again on my second website, which I am now trying to create.) Would do that only if it will fix the malfunction for sure...as no1) could cause even bigger mess perhaps as after each publishing the site can go nuts??? (see I have no idea how yola sitebuilder behaves...can you tell from experience???

3) any better idea how to fix it for my too creative-multi-widget+gallery images overloaded website (not at all by MB storage space-images are tiny 10-40KB eachx3000images-perhaps only 1%of storage)
to act normally again after I will rewrite some text and PUBLISH AGAIN
+and preferably REVERSE SOMEHOW
(only you can tell me, what baby steps actions to take to udno the damage)
the unhappy malfunctioned changes
=images uploaded on one page appered on other pages over-replacing the perfectly correct images ??? (Now I think I explained it clearly, finally:)

4) if you look at my website (info in my last email to you) could you please tell me, where can I find the exact same FREE STYLE (hand+lips-model+black ring and neckless) I found it then under themes- I think fashion or beaty, but now I cannot see it in the FREE STYLE OPTIONS (it was not in the FREE STYLE LINE before I think anyway...) it was somewhere else like styles for restaurant, charity, travel etc. can you please just give me one wording direction how to get there?

5) I need to highlight just a WORD in a sentence and use TEXT COLOR-e.g.RED-
now there is no text color botton like e.g. BOLD(I can see that widget line- popping up)
so I clicked on CUSTOMIZE VISUAL DESIGN- on the left the STYLE DESIGNER pops up- but I can TEXT COLOR RED only headings etc? AND as I CANNOT HIGHLIGHT THE TEXT I WISH TO COLOR- IT EVEN COLOURED ANY PARAGRAPH IT CHOOSES- I AM LOST!
Please give me one wording-direction as how to- RED COLOR just ONE WORD IN A SENTENCE in normal TEXT WIDGET.

AND I think I will be all set then. No more troubleing you.
Sorry for that and many many thanks!!!
Be all well with you!!!
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Stefan, Official Rep

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Hello Lili

I have located your e-mail to our Support and would prefer to follow up with you on that e-mail conversation which goes to your ymail e-mail account. I'll therefore close this thread as solved.
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lili

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Hi Stefan,
I HAVE SENT YOU AN ALL DESCRIBING EMAIL AS YOU REQUESTED with your yola reference in the subject.

BASICALLY NOW I AM IN TWO MINDS IF I SHOULD EVEN SIGN IN AGAIN in my MALFUNCTIONED WEBSITE

as I have noticed on my old email unfinished yola that there is now new sitebuilder design- and AUTOSAVE- without even pressing the button SAVE, correct?

SO, if I 10months ago
A)upload the LAST MALFUNCTION CAUSING IMAGES one by one into many GALLERY WIDGETs

on just some of my pages

B) then I pressed SAVE and PUBLISH button

C) and I have noticed the MALFUNCTION- images uploaded corretly on one page DUPLICATED RANDOMLY OVER CORRECT IMAGES ON OTHER PAGES OF MY WEBSITE

SO, D) the point is I DID NOT YET SAVED AND PUBLISHED THE MULFUNCTION MESS-SO HOPEFULLY IT CAN STILL BE REVERSED...

NOW E) am afraid that since the SAVE is no longer a separate button, it will AUTOSAVE if I visit-

I cannot even visit my webiste to copy some of it into my new eshop.

UNTIL I KNOW HOW TO FIX IT from you...or can I somehow go on my malfunctioned WEBSITE without saving the malfunction???
That would be a great help
(AND I WOULD NEED TO KNOW AT LEAST THIS ASAP)
before we know how to fix it- reverse the malfunction.
THANKS
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lili

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PLEASE READ THE IDEA in my last email first as this could be the quickest solution and less trouble for both of us! Let me know

BUT PLEASE UNDER ANY CIRCUMSTANCES DONT
SAVE
AND/OR PUBLISH
MY ESHOP AT ANY WAY!!!
AS I SAVED IT AND PUBLISHED IT ONCE I UPLOADED THE LAST IMAGES, which caused the overloading messy malfunction (appearing randomly over images on other pages)
BUT I HAVE NEVER SAVED OR PUBLISH
THE MESSY MALFUNCTINED OUTCOME
SO IT CAN STILL BE ALL WELL AFTER TRANFER, a big chance-not?

PROBLEM is with AUTOSAFE and no SAVE BUTTON to press (like in old design)
so I cannot even visit the site fearing it will AUTOSAVE the malfuction mess.

Hope you understand what I mean
Thanks for your patience
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Stefan, Official Rep

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Hello Lili

Let's continue with this conversation via e-mail. I sent a detailed reply to you this morning. I'll close this thread.