Photos Won't Upload on Yola

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  • Question
  • Updated 8 years ago
  • Answered
Hello Yola folks & staff,

Quick question. Been away from my site for two months or so & got around to doing some updating tonight. Problem is, none of my photos are uploading. Using either the insert photo option in the text template or by trying to upload to my file manager, any photos I try to upload (all within the size limits) just idle endlessly; no progress on the progress bar, "uploading files 1 of 1." I use Firefox with Yola, no dice. Tried using Google Chrome, same thing. Any help would be much appreciated as I really need to get my site updated.

Many thanks,

Daniel
danielvanthomas.synthasite.com
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Daniel Van Thomas

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  • confused.

Posted 9 years ago

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Kershnee

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Hi Daniel,

I'm sorry to hear you are struggling to upload files and we would like to find out why this is happening. Please can you check the following:

1. I see you have tried with both FF and Chrome. Google Chrome is not currently a supported browser for Yola, and older versions are particularly problematic. Can you update to latest version of FF as well. Can you try IE and Safari as well.
2. What operating system are you using?
3. Check what version of Flash you have installed. In order to find out click this link. Please ensure you are using the latest version of Flash.
4. How are you connecting to the internet? (eg, from home, work, school, internet cafe etc)
5. If you have access to a different browser, computer or network environment please try to upload a file and let us know if the error still occurs or if you get a different result.
6. Please can you try logging out of your Yola account and clearing your browser's cache (this link has more information: How to clear your cache
7. Please can you make sure that your browser is set to accept cookies from Yola (this link has more information: How to accept cookies

Any additional information you can share with us will help us get to the bottom of this problem and find a solution. Thank you for working with us on this.
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Daniel Van Thomas

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Thanks for the prompt response, Kershnee. In response to your suggestions, here we go:

1. IE is very problematic for me, but I have the latest versions of Firefox & Chrome. Just updated Firefox a minute ago at your suggestion, but no luck.
2. Using Windows XP.
3. Updated Flash after reading your post too, but again no luck.
4. Connected via wi-fi at home.
5. I've tried all the browsers I've got, but I can give my roommate's computer a shot in the morning.
6 & 7. Also followed these instructions, but still got the same result.

I might have to call it a night soon, but any additional suggestions you have based on this info would be great. I was sort of on the site-updating warpath tonight & this was a bit of a damper.

Many thanks,

Daniel
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Kershnee

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Hi Daniel - thank you for trying out these suggestions. What type of files are you trying to upload? Would you mind emailing me some of these files, so I can test this as well. Email the files to support@yola.com Attention Kershnee. Also, in the morning can you try again on your roommates computer as well.
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Daniel Van Thomas

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Kershnee--sorry it's taken so long, busy day. The files are just JPEGs, about 100kb, 300 pixels wide (much like the other JPEGs on my site). Anyway, it works just fine on my roommate's computer so I guess that's just how I'll have to update my site from now on, which isn't ideal but it's free so I'm not complaining. I'm going to blame this one on my glitchy Toshiba laptop, which has been reliably unreliable since I purchased it, or maybe some obscure networking option on my part. Thanks for trying to help, it's appreciated.

--Daniel
danielvanthomas.synthasite.com
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Kershnee

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Hi Daniel - thanks for the reply. I wonder why it doesn't work on your laptop even after trying out my suggestions. Would you like me to test these files for you? If so, email the files to support@yola.com for Attention:Kershnee.
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Jett Drecksel

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i have the same problem it works at school but not on any of my home pc's
please help me

connected via modem
windows vista
mozilla firefox and thats all no ie wont work?
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jeremy, Employee

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Hi there Jett,
I am sorry you are having this problem.
Have you tried the above steps supplied by Kershnee?
If you have and you still can't get your files to upload, please let us know