Picnik is suddenly working by itself after days of not loading? Why?

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  • Updated 8 years ago
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For days I tried everything suggested by Picnik and Yola Support, to get Picnik to load and nothing worked. This morning I tried again to go directly to Picnik here www.picnik.com, and it still would not load.

But now suddenly it loaded when I just tried again, without me trying anything new.

Please explain to me what exactly happened to Picnik, so that I will know what to do, or what not to do in the future when it happens again?
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Deirdre Altenburger

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  • confused

Posted 8 years ago

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Monique, VP of Customer Support

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Hi Deidre

I have just replied to your email in support about this. We are glad it is working again although we do not know why it was broken in the first place or how it got fixed.

Did you perhaps clear your cache? If not the caching may have been at an ISP level and then when that got cleared the problem was resolved.

We are at a bit of a loss as we were never able to replicate on our end. If this ever happens again please let us know.