Picture Gallery - Generating Thumbnails

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  • Updated 4 years ago
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I am having problems uploading my images into the picture gallery.

I looked at some other comments from the community forum and it seems like there are other users with similar issues.

I can upload the jpg images into the file manager with no problem. Once I select the images from the file manager into the picture gallery, I see a dialog that displays "generating thumbnails". I wait several minutes but nothing happens?!

Based on previous comments I tried to clear cache and to take out any special characters including spaces and hyphens from the file name. I am uploading only 3 jpg files each less than 25kb.

Something does not seem right? Please advise . . .

Thank You.
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mostd

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Posted 6 years ago

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Stefan, Official Rep

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Hello mostd

Thank you for your detailed report. The issue that you report can happen every once in a while, and we're working on improving things with regard to uploading images. When the loading icon keeps going on "generating thumbnails", have you tried just refreshing the page by hitting the refresh button of your browser, and then going again?

How many images did you want to add at the same time? I'd suggest to not add more than 5 at a time to avoid loading errors.

If the problem should persist on your end, please let us know.
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mostd

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Thank you for the reply.

I have total of 20 jpg images that I want to load in the picture gallery. I have tried uploading only 3 or 4 images at a time. Each image is less than 25kb.

I tried refreshing the browser as you suggested but with no success.

I have these images saved in the File Manager - - Do you have any way to upload these images into the Picture Gallery on my site from your end so I can proceed with my project? If so, I can give you more detail where to put the picture gallery and the images that I need uploaded.

Thanks again
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mostd

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Thank you for the reply.

I have total of 20 jpg images that I want to load in the picture gallery. I have tried uploading only 3 or 4 images at a time. Each image is less than 25kb.

I tried refreshing the browser as you suggested but with no success.

I have these images saved in the File Manager - - Do you have any way to upload these images into the Picture Gallery on my site from your end so I can proceed with my project? If so, I can give you more detail where to put the picture gallery and the images that I need uploaded.

Thanks again
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Stefan, Official Rep

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Hello mostd

Unfortunately we don't have the capacity to upload pictures for you. Could you please try these options:
  1. Try a different browser.

  2. Try on a different computer.

Let me know how that goes for you.
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markallenhays

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Dear MostD and Stefan:

I ran into the same problem with the Picture Gallery widget. Yola SiteBuilder froze at the "generating thumbnails" menu.

After additional testing, I discovered that:

(1) The same problem occurs with the SiteBuilder File Manager. It will allow you to upload any JPG image file, but will not create thumbnail images for some JPG files. File Manager does not crash, however -- the images simply do not appear, as shown in the screen cap below.

(2) If you convert the JPG file to PNG, both problems disappear. File Manager and the Picture Gallery widget will create thumbnail images, and the Picture Gallery will not 'freeze'.

In summary, there is apparently a JPG file compatibility glitch in the server-side SiteBuilder code that generates thumbnail images. This function and code is probably shared by File Manager and the Picture Gallery widget.

If you run into this problem, convert your JPG files to PNG.

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markallenhays

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Update: The Yola Dev Team is Working on the JPG Bug

I just heard from the Yola support team. Based on the detailed bug report and sample files I provided, the 'Picture Gallery freezes' problem has been logged as an official bug -- and is being worked by their dev team.

For now, use the PNG image format if you run into any problems with JPG files.

Mark Hays
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Sanja, Official Rep

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Thanks Mark for this detailed workaround you've provided for others. We will let you know when this has been addressed.
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Whitehead

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Creating thumbnail from documents and images is not difficult as long as you use the professinal thubmnail creation tool. Creating thumbnail from multiple document and image formats, such as PDF, TIFF, GIF, BMP, etc.