Picture Links Not Working

  • 1
  • Problem
  • Updated 8 years ago
  • Acknowledged
Picture Links are currently not working. When Choose A link is selected under Picture Edit, the window goes grey and Sitebuilder freezes. I've tested this with both new and old linked and unlinked images already/previously working on my site.

Let me know when it's fixed.

Cheers
Paul
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Paul Caspall

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  • patient

Posted 8 years ago

  • 1
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Paul Caspall

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An update that points to it being a Yola/Sitebuilder issue is I opened the other Yola site I have (that I haven't been working on) and tried to link from a picture there - same issue. So it's not something I've done while adding content to my first site today. :)
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Paul Caspall

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The temporary workaround suggested in David's earlier thread about this same problem worked successfully, ie clear cache, log out, log in, try picture-linking again.

So thanks Team for a fix.
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Nazlie

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Hi Paul

Yes, this is a known bug on our Sitebuilder. Our engineers are aware of the problem and are working on a fix.

Happy to see that you have found the workaround and are able to link your pictures.

Can I ask which browser you are using? We have only been able to successfully find the bug in Firefox. If you are using a browser other than Firefox, it will be good to document it in our bug tracker.

Thank you
Nazlie
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Paul Caspall

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Hi Nazlie

Yup, I'm using Firefox too.

Cheers
Paul
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Nazlie

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Thanks Paul. That's good to know. Another workaround is to use a different browser to add image links, until we fix the problem.
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Paul Caspall

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Yup, thanks. I was going to try that if option 1 failed.

Thanks again
paul
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Josh Elmer

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Here's a kicker. even though the page goes gray, the window is still there. (it doesn't actually freeze.) if you move your curser around you can see it turn into a hand and if you move directly left or right then it detects the other button. if you select the left one then it cancels and let's you out of that "gray screen"
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Nazlie

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Hi Josh

Thanks for your input on this. I haven't seen an instance of the window actually loading, but it is good to know.

Have you tried using another browser - it seems to show up on some browsers and not others.

I will follow up on the timeframe for this bug being fixed.

Nazlie