picture loading problem in my site when using IE

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  • Question
  • Updated 8 years ago
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hi, i have made an pulished a site from yola, its so great and the service i got all the time was nice, now i try to see my site and tell people but on IE (internet explorer) the images dont show and only a buy now button appears. i tried it on safari and firfox and it works fine.
please answer fast.
thank you ...
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icustomize.fr

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Posted 8 years ago

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Emmy

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Hello,
Can you please share with us your URL and the pages that are having the problem so that we can take a closer look. We'll help get it worked out!

Emmy
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icustomize.fr

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www.icustomize.fr and the page cataloug is the one that doesnt load in IE, or it loads just the buy now buttons without the pictures.
thanks
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icustomize.fr

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im still waiting !!!!
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Emmy

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Hello icustomize.fr,
I'm really sorry that I was not able to get back to you sooner. I have taken a look at your site in Firefox and Chrome and am also not seeing the images in Chrome and I assume it is the same way in Internet Explorer. I see that these are .png images which should work fine, but for some reason they are not. I have taken a look at the code for the image and the buttons and am thinking that there is a problem there that is causing the images not to appear. I am going to ask our HTML team to take a look at this and see if they are able to find out what the problem might be. Please allow for 48 hours for them to respond here. I do appreciate your patience.

Emmy
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Andi North, Mangopear Media

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I hate to add to your troubles but, it also doesn't work in Chrome. Did you manually code the page? Or did you get the code from the Yola Paypal widget?

I used the Catalog button on the e-commerce tab in the Yola SiteBuilder and it worked fine in Google Chrome.

http://www.journee.co.uk/test.php Don't buy it though! As you wont get anything!
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icustomize.fr

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ah no,
and no i didnt manulay code it im not a premium user so i cant, i used the option in yola for the HTML code and i just added the codes ....
i dont even know how to code, but i searched a bit for ready ones and since your site gives the chance to use HTML i used it ...
thats all.
thank you and please get back fast to me so i can change it or use the old way which i add picture from the widgets
thaks
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icustomize.fr

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i just took a look again now and even the vedio is not working i have a vedio at the end of the cataloug page and its showing either, and that is not codeing its a ready plug-in from the yola site to add a vedio and its not showing on IE ...
please be fast
thank you
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Andi North, Mangopear Media

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With the code for the Paypal, did you copy from the internet and paste into a Yola HTML widget?
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icustomize.fr

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yes yes i did i took it from paypal and put it there thats the way to do it !!!
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Andi North, Mangopear Media

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I have had a look at the source code for your site and it does not have a link to the Paypal CSS.

insert that line of code into the top of all of the HTML widget's with Paypal code in, and see if that works - I am not an expert but this may work. If it does not then I shall think of something else!

Give a try and publish your site.

Just add the code to the top of all of the HTML widgets with PayPal codes in.
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icustomize.fr

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which code ???!!! and if the pictures are not loading what does paypal have to do with it ...
any how im willing to do anything ... but i cant see the code your telling about
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Andi North, Mangopear Media

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Sorry! I forgot the tags

<!-- <link rel="stylesheet" type="text/css" href="classes/components/PayPalCatalog/layouts/Default/Default.css" /> --->
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icustomize.fr

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im sorry but you have a lot of orpblems either with the code or with IE im also trying to put a small slide show on the first page and its moving in a wierd way it should be a loop but its not looping
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icustomize.fr

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just -> !!!!
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Andi North, Mangopear Media

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Are you referring to the marquee? The scrolling images on the homepage?
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icustomize.fr

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yes ... but that comes latter ... its ok i just want my pictures to show in the cataloug, and i dont know what code you want me to add, can you be a bit more spacific please ...
thanks
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icustomize.fr

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i tried the code you sent and its not working :( sorry
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Andi North, Mangopear Media

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Okay sorry! If you copy the code from without "<!--" and " --->"
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icustomize.fr

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ok i will
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icustomize.fr

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still not working ...
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Andi North, Mangopear Media

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I am really sorry but something really urgent has come up so I will be able to talk in 30-45 minutes! I am really sorry, I will try and help later unless someone else has some input.
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icustomize.fr

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i will be waiting ...
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Andi North, Mangopear Media

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I have the solution! Please bare with me while I construct it!
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icustomize.fr

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ok thank you so much ill do what ever you want ;)
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Andi North, Mangopear Media

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Right, it is quite simple, what you have to do it edit some of the code (in all of the HTML widgets).

This is the current code.

<!---

<div id="I843" style="display:block;clear: both;text-align:center;" class="HTML_Default">
<div id="I843">a href="http://www.icustomize.fr/resources/ne..."
title=" Baseball 2: Prix 17€ ">

<form action="https://www.paypal.com/cgi-bin/webscr" method="post">
<input type="hidden" name="cmd" value="_s-xclick">
<input type="hidden" name="hosted_button_id" value="8HJMNFH9YUJ3J">
<input type="image" src="https://www.paypal.com/en_US/i/btn/bt..." border="0" name="submit" alt="PayPal - The safer, easier way to pay online!">
<img alt="" border="0" src="https://www.paypal.com/en_US/i/scr/pi..." width="1" height="1">
</form>
--->

In the first section, all you have to do is change the "a href" to "img src". So the new code will look like:

<!---

<div id="I843" style="display:block;clear: both;text-align:center;" class="HTML_Default">
<div id="I843"><img src="http://www.icustomize.fr/resources/ne..."
title=" Baseball 2: Prix 17€ ">

<form action="https://www.paypal.com/cgi-bin/webscr" method="post">
<input type="hidden" name="cmd" value="_s-xclick">
<input type="hidden" name="hosted_button_id" value="8HJMNFH9YUJ3J">
<input type="image" src="https://www.paypal.com/en_US/i/btn/bt..." border="0" name="submit" alt="PayPal - The safer, easier way to pay online!">
<img alt="" border="0" src="https://www.paypal.com/en_US/i/scr/pi..." width="1" height="1">
</form>
--->

Understand? You are changing the following bit:

<!---
<img src="http://www.icustomize.fr/resources/ne..."
title=" Baseball 2: Prix 17€ ">
--->
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icustomize.fr

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ok ill do it now and tell you what happens and as for the slide show in the first page ;)
would ypou take a look at it , it should loop as i said but it stops and starts over again without showing the rest of thr pics

thank again
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Andi North, Mangopear Media

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Hi there, unfortunately, with a marquee you can not do that, if you did want to do that, you would have to find a specific Slideshow instead of a Marquee.
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icustomize.fr

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can you addvise me of some ?