Picture Upload Error

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  • Question
  • Updated 9 years ago
  • Answered
I am using firefox and receivign an error for a small pictue upload, this is unexpected and somethign I have not experienced.
Photo of Douglas


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Posted 9 years ago

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Photo of Ed-a-Torials @ Honey Bear Playhomes

Ed-a-Torials @ Honey Bear Playhomes, Champion

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Sorry to hear that Douglas for such a small image

Have you tried

1) Signing out of the site builder and back on to try and re-upload the image?
2) Clearing your cache/history and try and re-upload the image?
3) Attempted to use an alternate browser other than Firefox?

What computer and operating system are you using?

What image type is it and how large?

Additionally, could you describe the error message a little better for us so that we may assist you?


You can find the Honey Bear searching for his lost honeypot here.
Photo of Marije

Marije, Official Rep

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Hi Douglas,

I've also answered your email in Support. In addition to Ed's steps, could you make sure that you're using updated version of Flash in your browser. You will be able to find out by clicking on this link: http://kb.adobe.com/selfservice/viewC...
Photo of UK Duke

UK Duke, Champion

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might be the filename - try and rename it with a very simple name and upload it again, see if you still have the problem.

It could also be the filetype - in most computers if you hover over the original file it will tell you the file extension.