Pictures from my File Manager got corrupted!

  • 1
  • Problem
  • Updated 9 years ago
  • Acknowledged
I put all pictures meant for my site in the File Manager.
But some of the pictures no longer show. Instead, there's a symbol of ripped up paper where they were supposed to be. When I looked at the pages I've put those pictures in, they don't appear in them as well.

What's the problem?
I've made some backups recently to free my hard drive. The missing pictures are not on my computer anymore, but that should be irrelevant.
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TiagoJ7

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  • frustrated

Posted 9 years ago

  • 1
Photo of Connor McCarra

Connor McCarra, Champion

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Hi Tiago,

Sorry to hear this. What file type are the pictures? The file manager can only accept .png , .gif, .jpg , .bmp.
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TiagoJ7

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I have JPEGs and PNGs, mostly JPEGs.
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Monique, VP of Customer Support

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Hi Tiago

If your site is published, please post the URL so that I can take a look. If not, please drop us an email at support@yola.com and we will see if we can figure out why this is happening to your images.
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TiagoJ7

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No URL yet.
I'll send the e-mail, then. Thanks.