Pictures (single or multiple) wont load

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  • Question
  • Updated 5 years ago
  • Doesn't Need an Answer
I have cleared cache and cookies, tried a different browser, and a different computer, but I cannot get pictures to load. The 'loading your pictures' dialogue opens but the progress bar stays white. This has been going on for a few days now. Please help
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UDhaliwal

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  • frustrated

Posted 5 years ago

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Crystal, Champion

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What is the file size of your pictures?
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UDhaliwal

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Hi Crystal, each is about 200KB, the total file size is 6MB.....I have used the album widget many many times. Don't know what I am doing wrong now....
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Crystal, Champion

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Hello, Have you tried first loading them into the site file manager to get them uploaded to your site and then try using the album widget?
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UDhaliwal

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I just tried; I get the same upload progress bar but no progress!
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Crystal, Champion

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What file type are the pictures: jpg gif png...?
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UDhaliwal

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jpg
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Crystal, Champion

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Hello, the Yola file size recommendation for uploading is 20kb to 100kb. Reducing the file size may work...
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UDhaliwal

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Sorry, that isn't working either. I made one picture 20KB and tried uploading it singly....no go. I updated JAVA, no help. Wonder whats up! My file manager is not even half full...
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Sanja, Official Rep

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Hello,

I'm sorry to hear this is happening. I'm sure it must be frustrating. Can you please have a look at your file name. Do you have any special characters in it such as letters with accents, &, etc.? If so, that could be the root cause of the problem you're experiencing. Please be sure that your file name only contains plain letters and/or numbers.

If the problem continues, please let us know.
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UDhaliwal

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Sanja, hi.
I just renamed all the pics; I also tried to upload a different set; nothing works.
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Crystal, Champion

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Hello,

Are you near your limit on upload file space? The amount uploaded and the limit amount are shown on the bottom bar of the Site > File Manager page.
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UDhaliwal

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No Crystal, just short of halfway.
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UDhaliwal

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Dear Sanja and Crystal,
The problem sorted itself out. Must have been a technical glitch at yola, because I just waited patiently a few days, and today was able to load the same pics.
Thanks all the same