pictures wont show up

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  • Question
  • Updated 9 years ago
  • Answered
this is rolando refering to need help with pictures on published website.I sent an email,please respond
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rolando caballero

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  • frustrated

Posted 9 years ago

  • 1
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Emmy

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Hi Rolando,

I'm sorry you are having this problem. I don't believe I have seen a support request come in by email from you as of yet. Can you try sending it again to support@yola.com, otherwise I can assist you here as well.

Either way, can you tell me what type of help you would like with your pictures. What page of your site are the images on that you would like help with? Any further information you can give us will help.

Thanks,

Emmy
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rolando caballero

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the only problem I am having is only the top half of ny picture shows up on my publishe site on every page. in the sitebuilder they show up fine.When i upload different pics they come out fine on my published site.when I load a different photo with the same image only the top half comes out.They were showing up fine about 6 days ago.please help
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Sanja, Official Rep

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Hi Rolando

I noticed that your file images are very large and this may result in your images taking such a long time to load. For this particular image: DSC00174.JPG - the size is: 2016px × 1134px (scaled to 626px × 352px) Can you try resizing the original image to 626px by 352px instead of scaling down. You can do this through Picnik. Hopefully this will make a difference. I would even recommend going smaller. Here's a great tutorial on how to best display your images on the web: http://www.yola.com/tutorials/images-...
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rolando caballero

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I think all i had to do was refresh the page because i did that and now they show up perfect thanks for all the help and quick replies you guys are cool
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Ruth

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Thanks for letting us know you were able to solve the problem. Your dogs are very cute.