Pictures won't upload

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  • Updated 7 years ago
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I have run into a problem uploading pictures on several of the pages within my website. When I try to upload a picture, an "upgrade to Yola silver" ad pops up, and my picture won't load. I'm still under my limit for file storage - any ideas on what the problem might be?
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melissaortendahlphotography

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Posted 7 years ago

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Justine

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Hi Melissa,

Could you please give us your website address, as well as an example of a page where you are experiencing this error? If you could also let us know how you are uploading the pictures (e.g., using the Picture Widget), it will help us look into this.
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melissaortendahlphotography

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melissaortendahlphotography,yolasite.com - I'm using the picture gallery widget and I've experienced problems on the home page and the maternity page. I also tried uploading directly into the file manager and run into the same problem as well.

Thank You!
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Justine

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Hi Melissa,

Something that could be causing this problem is your file size.

If you are using a Yola Free account then a limit of 5MB applies to each individual file that you upload. If your file is larger than 5MB, you will be prompted to upgrade to a Yola Silver account, which allows you to upload files of up to 100MB.

You aren't under any obligation to upgrade, and if you decide not to upgrade, you will need to select a file of 5MB or less, and the Yola Silver advert won't appear.