Please change the from/reply address in contact us submission notification emails to the email address entered by the visitor.

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  • Idea
  • Updated 4 years ago
  • Under Consideration
Please change the from/reply address in contact us submission notification emails to the email address entered by the visitor, so as we can just hit reply to the email. This would be a small change for an increase in efficiency and reduction of room for human error when responding to customers. I have another site set up like this and it is very helpful.
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Deb

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Posted 4 years ago

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Stefan, Official Rep

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Hello James

Thank you so much for your suggestion which makes absolutely sense. However, technically it's not just an easy tweak. While we're considering this improvement, I'd recommend that in the meantime, you switch to using Wufoo.com (we've got a Wufoo Widget) or Jotform who offer such a feature, among others.
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Deb

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Thanks for speedy reply, Stefan - Wufoo looks a bit pricey for this single application but Jotform looks like a reasonable alternative.

Cheers,
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Deb

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Just noticed that the Ecwid admin order notifications do have a 'reply to' field that is set to the customers emails address (http://help.ecwid.com/customer/portal/articles/1163978-mail-notifications#fromaddress). This is exactly what I had in mind for the contact us notifications.
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Stefan, Official Rep

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Thanks for this hint, James. I hope we'll be able to offer the feature in the near future, too.