Please Help

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  • Question
  • Updated 10 years ago
  • Answered
Internet Explorer has encountered a problem with an add-on and needs to close.
Add-on Name:Flash 10.ocx
Company Name:(Not verfied) Adobe Systems,Inc.
Description:Adobe Flash Player 10.0 b218

Can anyone please help me find out why when someone tries to connect to the chat room they get this message?

Thanks in advance.
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Meayen

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Posted 10 years ago

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Monique, VP of Customer Support

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Hi Meayen

That sounds like a problem with your Flash player. Make sure that you have installed the latest version. You can download it here: http://www.adobe.com/ If that does not resolve the problem, please let me know.
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Meayen

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thats what i thought but installing the newest version didnt fix anything .. its not my computer im troubleshooting for someone else and was out of options
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Monique, VP of Customer Support

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I am sorry to hear that. I will pass this on to someone else and see if they can help.
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Adrienne

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Hi Meayen,

I know this is small consolation to you, but that message you're getting? I can't replicate it at all. Could it be intermittent? I agree with what Monique already said above (about your Flash player...) but here's what I'm thinking, so that we can play a little trouble-shooting game together, and get to the bottom of this.

Could you please send in a Support "ticket" with this same anecdotal information? When you're in the Site Builder application, click on "help --> contact support". That way you can give me your website info, and we'll attempt to have a chat together, via the chat widget. And then if we get the message you described above "Internet Explorer has encountered a problem with an add-on and needs to close," we'll have hands-on immediate details as to why that could be happening. OK?

Thanks!

~ Adrienne