please help

  • 1
  • Problem
  • Updated 10 years ago
  • Solved
I have a problem.I am Mr. Alex Petaloudas and i cant sign in into my account.my email is fisfirikos_13@hotmail.com and my synthasite is [http://fisfirikos.synthasite.com] thank you
Photo of alex

alex

  • 1 Post
  • 0 Reply Likes
  • sad

Posted 10 years ago

  • 1
Photo of Ruth

Ruth

  • 2819 Posts
  • 135 Reply Likes
Official Response
Hi Alex,

I'm sorry you are having problems logging in to your account. What message do you receive when you try to log in?

Have you tried resetting your password? You can reset your password as follows:

1. Click on the "forgot password" link below the login boxes in the top right hand corner of the SynthaSite homepage http://www.synthasite.com

2. Fill in the email you used to create your account

3. Check your email inbox (and the junkmail folder if you don't receive it!) An email will be sent to you with a link to click on.

4. This link will take you to a page where you can reset your password

You will then be able to log into your account with your original email address and your new password.

Please let us know if this does not work for you.