Please help, email not sending?

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  • Updated 5 years ago
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Please help I am troubleshooting an email issue for Debbie@kidzforconservation.net email. Emails receiving and not sending. This issue is also on the Webmail portal. Please advise?

Regards
Jonathan
jbryan@thembanet.co.za
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Jonathan Bryan

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Posted 5 years ago

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Jonathan Bryan

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Unable to send e-mail: 554 5.7.1 : End-of-data rejected: user not permitted to relay

error received !
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Stefan, Official Rep

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Hello Jonathan

I've checked your Yola Mail account, and everything seems to be in order. I'm able to send e-mails from two different Yola Mail accounts of mine. Can you please clear your browser's cache and cookies for me and see if that helps? If not, please let me know, and I'll investigate further.
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Jonathan Bryan

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I have tried all that. Please see the error I receive attached

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Jonathan Bryan

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Jonathan Bryan

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ant the other message of error. We are desperate as this account is used for work...
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Jonathan Bryan

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Got your email to Debbie's email but cannot reply?
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Jonathan Bryan

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Please help, Debbie is desperate!!
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Stefan, Official Rep

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Hello Jonathan

This seems to be a technical error, and it will probably take some time to solve it because we need to contact our e-mail partner to look into this. I will keep you updated on this thread.
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Jonathan Bryan

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Cool thanks. Will you let me know when this is sorted.

Thanks a lot.
Jonathan
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Stefan, Official Rep

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Hello Jonathan

Our partner for Yola Mail has come back to us with this response:
"This account (debbie@kidzforconservation.net) was actually suspended by our Abuse team due to a violation to our Acceptable Use Policy (AUP), which disabled the ability for this account to send email."

They asked us to ask you to run a virus and malware scan on the computer that you use to access your Yola Mail. Then please change the password of your Yola Mail account. To do this, log into your Yola account, go to the Yola Mail page, and click on the Change Password link below your Yola Mail mailbox.

Once done, please let me know on this thread, and we will be able to lift the suspension. Thank you for your cooperation.
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APOLO69

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I have teh same problem ventas@apolo69.com, i just formatedmy computer and change the pasword can u please took a look at my account

thanks
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Stefan, Official Rep

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Hello APOLO69

I've brought this to our engineers' attention, and will update you on this thread as soon as I have any news.
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APOLO69

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Hello Do you have any news?
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Stefan, Official Rep

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Hello APOLO69

On our side everything looks fine. Did I understand you correctly that you can't send e-mails from ventas@apolo69.com? Or can't you log into this Yola Mail account? If the problem persists on your end, we would need to test it in your account directly by changing the password to this Yola Mail mailbox and try logging in or sending mails respectively. Do I have your permission to do that?
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APOLO69

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I cant belive I have been more than a month with the my problem, can anyone help me please?

im still reciving Unable to send e-mail: 554 5.7.1 : End-of-data rejected: user not permitted to relay avery time I want to send a messege

HELP!!!
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APOLO69

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You can do the tests you want and form ventas@apolo69.com I cant send any mail
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Heather Smith

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Unable to send e-mail: 554 5.7.1 : End-of-data rejected: user not permitted to relay

I have had the same silly problem for over a year which has never been resolved
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Heather Smith

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I cannot send emails please advise
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Laura Thomas, Social Media Coordinator

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Hi Heather,

Are you a Yola Mail subscriber? If so, please contact support here and be sure to indicate your Yola Mail address so we can investigate further.
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APOLO69

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Hello i have the same problem but now with my other account luis_hugom@apolo69.com same error, i have already changed my password and have checked my computer for viruses didnt find anything

thanks a lot
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Laura Thomas, Social Media Coordinator

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Hi APOLO69,

Please follow this thread for updates on the email problem you are experiencing. Yola Mail is experiencing an intermittent issue at our third party mail service provider, they are aware of the issue and working on resolving it right now. We will update that thread when we know more.
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APOLO69

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Hello again:

Im having the same problem AGAin
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Lyall, Official Rep

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Hello APOLO69,

We need a specialist to investigate this matter, please send an email (from an alternative email address) to support@yola.com detailing the fact you are unable to send emails.

Thank you!
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APOLO69

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I have send the mail thanks in advance