Please help I am troubleshooting an email issue for Debbie@kidzforconservation.net email. Emails receiving and not sending. This issue is also on the Webmail portal. Please advise?
Regards
Jonathan
jbryan@thembanet.co.za
Regards
Jonathan
jbryan@thembanet.co.za
Posted 6 years ago
Stefan, Official Rep
I have tried all that. Please see the error I receive attached
Stefan, Official Rep
Stefan, Official Rep
I have teh same problem ventas@apolo69.com, i just formatedmy computer and change the pasword can u please took a look at my account
thanks
thanks
Stefan, Official Rep
Hello APOLO69
Are you talking about Yola Mail? There is no Yola account in our system which has been registered under the e-mail address you provided. I will need to know your login e-mail or domain name to find your Yola account and assist you further.
Are you talking about Yola Mail? There is no Yola account in our system which has been registered under the e-mail address you provided. I will need to know your login e-mail or domain name to find your Yola account and assist you further.
thanks in advance
Yes its Yola mail, my login mail is luis_hugom@apolo69.com, that works perfectly, the sales mail is ventas@apolo69.com and this is the one with the problem, my domain is www.apolo69.com
Yes its Yola mail, my login mail is luis_hugom@apolo69.com, that works perfectly, the sales mail is ventas@apolo69.com and this is the one with the problem, my domain is www.apolo69.com
Stefan, Official Rep
Hello APOLO69
I've brought this to our engineers' attention, and will update you on this thread as soon as I have any news.
I've brought this to our engineers' attention, and will update you on this thread as soon as I have any news.
Hello Do you have any news?
Stefan, Official Rep
Hello APOLO69
On our side everything looks fine. Did I understand you correctly that you can't send e-mails from ventas@apolo69.com? Or can't you log into this Yola Mail account? If the problem persists on your end, we would need to test it in your account directly by changing the password to this Yola Mail mailbox and try logging in or sending mails respectively. Do I have your permission to do that?
On our side everything looks fine. Did I understand you correctly that you can't send e-mails from ventas@apolo69.com? Or can't you log into this Yola Mail account? If the problem persists on your end, we would need to test it in your account directly by changing the password to this Yola Mail mailbox and try logging in or sending mails respectively. Do I have your permission to do that?
I cant belive I have been more than a month with the my problem, can anyone help me please?
im still reciving Unable to send e-mail: 554 5.7.1 : End-of-data rejected: user not permitted to relay avery time I want to send a messege
HELP!!!
im still reciving Unable to send e-mail: 554 5.7.1 : End-of-data rejected: user not permitted to relay avery time I want to send a messege
HELP!!!
You can do the tests you want and form ventas@apolo69.com I cant send any mail
Unable to send e-mail: 554 5.7.1 : End-of-data rejected: user not permitted to relay
I have had the same silly problem for over a year which has never been resolved
I have had the same silly problem for over a year which has never been resolved
I cannot send emails please advise
Laura Thomas, Social Media Coordinator
Hi Heather,
Are you a Yola Mail subscriber? If so, please contact support here and be sure to indicate your Yola Mail address so we can investigate further.
Are you a Yola Mail subscriber? If so, please contact support here and be sure to indicate your Yola Mail address so we can investigate further.
Hello i have the same problem but now with my other account luis_hugom@apolo69.com same error, i have already changed my password and have checked my computer for viruses didnt find anything
thanks a lot
thanks a lot
Laura Thomas, Social Media Coordinator
Hi APOLO69,
Please follow this thread for updates on the email problem you are experiencing. Yola Mail is experiencing an intermittent issue at our third party mail service provider, they are aware of the issue and working on resolving it right now. We will update that thread when we know more.
Please follow this thread for updates on the email problem you are experiencing. Yola Mail is experiencing an intermittent issue at our third party mail service provider, they are aware of the issue and working on resolving it right now. We will update that thread when we know more.
Lyall, Official Rep
Hello APOLO69,
We need a specialist to investigate this matter, please send an email (from an alternative email address) to support@yola.com detailing the fact you are unable to send emails.
Thank you!
We need a specialist to investigate this matter, please send an email (from an alternative email address) to support@yola.com detailing the fact you are unable to send emails.
Thank you!
I have send the mail thanks in advance
