Please help site was live today but now will not display??

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  • Updated 10 years ago
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I have followed all instructions set up Edit Zone and everything was great my site was live at 4pm, now i have checked and my site can not be displayed? Can anyone help or is anyone having the same problem?
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Prueliz28

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Posted 10 years ago

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Marije, Official Rep

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Hi Prueliz28,

Could you post your URL so we can take a look?
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Prueliz28

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Hi, it is www.booksmartsolutions.com.au

I have set up the IP Address to synthasite and also set the host name etc so not sure whats going on.

Thank you so much for helping me :)
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Marije, Official Rep

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Could you let me know the following info:
- if you've used ZoneEdit, did you follow the steps in our tutorial: http://www.synthasite.com/tutorials/p...
- if not, could you let me know who your domain registrar is so I can look for more detail.
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Prueliz28

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I purchased my domain from carzydomains.com.au I have set up the name server with the host name and IP from Zone Edit.

I then added synthasite IP to Zone Edit like this:
Domain Name IP Address
booksmartsolutions.com.au 208.75.208.172
www.booksmartsolutions.com.au 208.75.208.172

Im not sure why it would work and then stop working.
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Marije, Official Rep

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It is strange that it stopped working - perhaps it's worth contacting crazydomains.com.au or ZoneEdit. Alternatively, you are welcome to send an email to us in Support (log into your account and open your site in the SiteBuilder, click on Help and then Contact Support).

Just in case, these are the steps to use ZoneEdit:
1. Enter your domain and click "Add Zone"
2. If your nameservers are not correctly set up, ZoneEdit will be request that you update them. You will need to get your current domain registrar to correctly set your nameservers to those provided by ZoneEdit - ns3.zoneedit.com and ns17.zoneedit.com in this case. Note: There can be a delay of up to 48 hours between your nameservers being changed, and ZoneEdit picking up the change.
3. Once your nameservers are correctly configured to point to ZoneEdit you should get a screen which will let you manage your "Zone". To configure your domain to point to SynthaSite, click on "IP Addresses".
4. This takes you to an interface which lets you determine where your domain points. Leave the "name" field blank, enter 208.75.208.172 as your "Numeric IP" and click "Add new IP address".
5. ZoneEdit will now ask for confirmation. Make sure you have correctly entered in the IP: 208.75.208.172. We want to point both yourdomain.com and www.yourdomain.comyoudomain.com or www.yourdomain.com, both will end up at your website. Click on the top "Yes" button to select this option.
6. Your domain now points to SynthaSite. You can test if this has worked by typing your domain into your browser. If all has worked correctly you should end up at the SynthaSite homepage.