please help ... some pics show as a ? mark

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  • Problem
  • Updated 6 years ago
  • In Progress
some pics show in the preview but do not show up online ... they appear as a small ? or do not show at all ... anybody know what causes this?
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John Bravado

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  • stumped

Posted 6 years ago

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Gop

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Hi John,

There are a few things to check:

Right click on one of these images as you describe and see if you can download it again. Then view it. This will show you if the file has been corrupted at some point.

Check the file type and the file size, not all file types are handled by Yola.

For the small images check the image display dimensions as well under the properties of the file still on your pc.
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John Bravado

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thanks fro the reply ... still no luck. I was updating past blog entries by just adding a pic to each one, everything was working fine to a point and then the pics appear as ? marks. It shows up in the preview (and I am able to right save it to my desktop) it just doesn't show up online
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Gop

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Oaarghhh! Sorry I didn't think about the images in the Blog facility. These are problematic at this time and the issue has recently been reported again. No advice yet as to when this will be fixed. Soory once again to waste your time on extra replies.
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John Bravado

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Thanks for trying to help ... as I said, I never did anything different, the first few pics I added no problem ... now they just show up as ? marks.
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Sanja, Official Rep

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Hello John,

Our apologies. It turns out that we were experiencing a bit of trouble with newly published items not displaying correctly on the published site. Our engineer has looked at this and was able to resolve the issue.

If you're still unable to see your newly published items, please try clearing the cache in your browser.

Please let us know if the problem continues. It could be a different issue and more in line with what Gop has stated above.
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John Bravado

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Thanks for the quick reply ... you folks are fantastic.

Cheers