If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
When I look up your domain's settings, I see that you don't have any A records pointing to Yola:
Please make sure you have two A records set up. If you would like your domain to work correctly with the "www" prefix you need to make sure that your DNS settings are configured correctly to support the "www" prefix. For this you need to set up two A records:
Some domain registrars require one A record with the hostname "@" and one with the hostname "www".
Other domain registrars allow you to create one hostname called "domain.com" and another "www" (replace "domain" with your own address).
Both should point to our IP address: 220.127.116.11.