If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
This sounds like you ended up in the domain transfer section instead of with domain pointing. Domain transfer means that you transfer your external domain to us. This is currently only possible for .com, .net, .org, or .biz domains.
However, pointing should work with any domain extension as long as you can access your account/control panel with your domain registrar. When you point your domain to Yola, you will keep it registered with your other domain registrar, but redirect it to a website with us. To point your domain to Yola you will also need one of our hosting packages Yola Bronze or Yola Silver or to be a participant of a certain partnership programme.