POINTING PROBLEMS: PLEASE HELP

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  • Updated 7 years ago
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I am so frustrated. I pointed my site to Yola from Godaddy. It's been over 48 hours and I still can't publish my website. Can anyone help me?
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Lisa Matthews

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  • frustrated

Posted 7 years ago

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jeremy, Employee

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Hello Lisa,

Can you please tell us what your domain is that you are wanting to point to Yola?

Can you also please make sure you have 2 A records on your domain (One for www and one for @) pointing to 184.72.229.176

Many thanks for working with us on this.
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Lisa Matthews

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www.pawsitivepractice.com

a recored have been in place for over 48 hours.
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Gop

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Hi Lisa,

Have you tried re-publishing your site?
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jeremy, Employee

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Hi Lisa,

The problem looks like you have duplicate A records.

When I check your domain I see the following A records:

pawsitivepractice.com. 1800 IN A 216.239.36.21
pawsitivepractice.com. 1800 IN A 184.72.229.176
pawsitivepractice.com. 1800 IN A 216.239.34.21

Can you please delete the two that are not pointing to Yola (184.72.229.176) and then your domain should be working correctly and you can publish your site.

I hope this helps.
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Lisa Matthews

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They have been deleted for over 48 hours. Still not enough time to propagate you think?
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Lisa Matthews

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Godaddy says everything is correct on their end to point to you.
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Lisa Matthews

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In order to "republish" my site, I would have to have been successful at publishing it at all. I have NEVER been able to publish my site at yola. I get the same message every time: the one that says "sorry your domain is not pointed correctly." Gerrrrrrrrr.

So, if you mean have I tried to PUBLISH my site to the web time and time again, the answer is yes, several times. I just tried again a few seconds ago.
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Gop

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Thanks Lisa for getting back.

Yes I understand the frustration of words like "republish" in the situation of never seeing it published. I was caught in the jingo of the process rather than the outcome. I saw this same message and reacted by that suggestion. Always a dodgy presumption when people are frustrated by these kind of things for sure.

The process now I think would be for Yola to go for the next level of investigation. They will do it as quickly as possible I am sure. Hope this is behind you very soon.

Gop.
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jeremy, Employee

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Hi Lisa and Gop,

I understand GoDaddy say the domain is right but unfortunately it is not.

If you go to http://www.mxtoolbox.com/SuperTool.as... you will see that your domain has 3 A records. 2 pointing to 216.239.34.21 and one pointing to 184.72.229.176

This means your domain will not work with Yola.

I am not sure if this is a legacy issue with GoDaddy and those other A records are in the process of being deleted but as it stands you will not be able to publish your site to your domain until you only have Yola A records (for both www and non www).

Lisa, are you able to log in to Godaddy and see if you can remove the A records?

Again, many thanks for working with us on this.
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Lisa Matthews

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I hear you. I removed the a records over 48 hours ago.
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jeremy, Employee

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Hi Lisa,

That is very peculiar. It is most likely a caching issue then. Unfortunately DNS is tricky in that it can take a while for the changes to propagate across the internet.

If you like I can check your settings for you... but if you said you removed the A records then it is most likely unfortunately a waiting game.

If you would like me to investigate further with Godaddy can you please email me on support@yola.com and mark it "attention Jeremy"
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Lisa Matthews

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Sent you screen shots. Waiting to see what you think.