Pointing to Yola but can't add own domain

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  • Updated 6 years ago
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Same problem as others in the past: I have 2 A records set up but nothing is happening. When I type in my domain name, it says that it is pointing to Yola but when I try to add the domain name in my yola, it says it isn't pointed. Help!! Need this web site to be live asap. A records have been there for over 72 hours. www.operativelearning.com
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Sian Williams

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Posted 6 years ago

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Gop

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Hi Sian,

There is only one DNS records pointed to Yola's servers.

You need to setup 2 A records.

Your www.operativelearning.com is pointed correctly but your non-www A record isn't created. (ie: operativelearning.com)

You need to do the same process with your non-www pointing to the same IP address.

If you are having problems with this then please check with your registrar to find out their exact procedure.
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Sian Williams

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Thank you very much for such a prompt reply! Sorry, don't really understand A records:

I have one A record which is:

Host: www Result: 184.72.229.176

and another:

Host: operativelearning.com Result: 184.72.229.176

so what should I have?

Many thanks
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Gop

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Sian,

The non-www record isn't showing up. This could be because of the convention that your registrar uses. Some use the full title, others an"@' sign and other leave it as a blank descriptor with just the IP address.

It's just the variation with various registrars system setups.

You could try stepping through them but it can take a while for propagation. Probably the best thing to do is to contact your domain registrar and ask them directly or see if they have an FAQ online that tells you the process.

Some of the registrars systems I know but not many. If you want to tell me your registrar I can give you a yay or nay on that aspect.
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Sian Williams

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Your service rocks!
Many thanks - site now operational. Can I get just the domain name appearing in address bar rather than sub domain or is that something for my registrar?

Many thanks.
Siân
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Stefan, Official Rep

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Hello Sian

This tutorial will help you: Domain is redirecting to Yola subdomain.
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Sian Williams

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All sorted. Many thanks.