poor service when ask to speak to live person keep getting run around don't understand a few areas on website or how to fix or add.

  • 1
  • Problem
  • Updated 4 years ago
  • Acknowledged
I have been asking for help with my site and keep being pushed off why is it I can't speak to a live staff and I am a gold member really needing help. with two areas
Photo of Cecil Moore Jr.

Cecil Moore Jr.

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  • mad as H"

Posted 4 years ago

  • 1
Photo of Monique

Monique, VP of Customer Support

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I am sorry to hear that you are not getting the assistance you need. I have reviewed your support cases and see that detailed instructions have been provided to address your questions, but if any issues remain unresolved we would be happy to provide you with live assistance.

You can either start a live chat with us from the sitebuilder or we can call you to work through your remaining issues. If you would like a call, please reply to your latest support case with Jen where she requested a convenient time for us to call you. If you would like to chat to a live staff member via the Sitebuilder we are available and eager to assist you.

Please let us know what two areas are still problematic and we will be sure that you have all the help you need to work through this!