postage charge with paypal

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  • Updated 6 years ago
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Hi i have an online store with paypal checkout i have set my postage rates to so that i should charge £4.00 for postage for orders under £50.00 or free over £50.00 however i have just recieved a sale for under £50.00 and although the £4.00 charge is showing in the orders section of yola it has not been recieved with the payment.
could anyone shed any light as to why this could be
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nick

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Posted 6 years ago

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Gop

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Hi Nick,

Have you added a weight to each product in your inventory? Products without weights are treated as virtual products (digital prods) and therefore have no postage estimates added at checkout time.
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nick

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Hi Gop
Thank you for your reply, yes all products have a weight (the weight is the same as the price for the postage reasons as i offer the free post for orders over 50.00 and this was the only way i could manage to do it.
the £4 postage has been added onto the order in the yola dashbourd but for some reason when the payment came through the £4.00 was missing
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nick

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hi thank you how would i go about showing you this on your system
alternatively i can screen dump and show you the problem that way,
i think the yola side of things are working perfectly, however i tried this myself and do a dummy sale and go to pay for it as soon as you click to pay and get diverted to paypal the postage dissapears
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Gop

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OK screens of your shipping and postage would be the first steps. So if you can print those two we can have a look.

To do a dummy site if you send me an email I'll give you the login and you can create a one page with the relevant features mentioned.
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nick

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ok so the screen prints for shipping settings i have uploaded to photobucket and can be found here for free postage http://i1076.photobucket.com/albums/w...
and here for chargeable postage http://i1076.photobucket.com/albums/w...

p.s its actually free postage over £35.00 not £50.00 as i put in my post
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nick

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also i thought the below might help with figuring this out
screen showing order under £35.00 with £4.00 postage here
http://i1076.photobucket.com/albums/w...
screen showing £4.00 postage still on shipping details here
http://i1076.photobucket.com/albums/w...
and paypal screen showing no postage
http://i1076.photobucket.com/albums/w...
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Gop

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Nick have you seen the post at the bottom?
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Laura Thomas, Social Media Coordinator

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Hi Nick,

Gop is very knowledgeable with Online Store inquiries. In addition our team is happy to work with you. Please feel free to submit a request to support here or proceed with Gop and between us I'm confident we will get the shipping issue resolved with your Online Store.
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Gop

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Hi Nick,

I think the problem is that you have two shipping names. You should only have one name with the two different weight divisions.

Use your Royal Mail as an example as is then select New Method and add the same specs as your Free. Now you will have the two shipping charges within the one shipping name. I think that it may be important to place your low weights first as from what I understand it moves from low to high.




Ignore Brazil.
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nick

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Hi the 2 different postage charges are the only way i can figure to get the free postage to work
i have set it up so that the royal mail postage is for weights between 0-34.99lb and the free postage is for weights from 35lb to 1000lb each product has a weight added that is the same as the price so a £35.00 items weight would be 35lb and triggers the free postage rule, this is working on the site but when the payment goes through to paypal it misses off the postage
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Gop

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Got it. The penny has dropped.

You are using a Sandbox with PayPal?

Wondering if PayPal is smarter than we think. Is your address of your store the same as the destination address? Wondering if the intelligence is saying it's going to the same place as it was despatched from. Therefore zero postage??

If you are using the sandbox then you could nominate any address and it will show you the real charges without hitting your card. (If you weren't aware of this)
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nick

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Hi Gop
sorry i am not using sandbox, although im not quite sure what sandbox is im thinking it might be a testing non live scenario sort of thing. (sorry im new to all this)

i should clarify this has been brought to my attention by my first sale and second now not being charged postage
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Gop

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OK. Then it's not proximity.

The sandbox is as you say a testing ground that goes through the whole process without charging an account, PayPal allow you to use this for the development aspects. You can test any parameter and see the effect on the PayPal account. I think Google also have one so that may be a thought for testing as well. .

PayPal don't make any decisions generally on charges it's all dictated by the data sent across to them. So even if the invoice is showing #4 for postage that isn't being sent to PayPal for their billing.

Nick can you do a screen shot of your zones please? I want to duplicate this and see what I can trace out.
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Gop

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Another thing to check Nick is the "Tax & Shipping" on your product(s). This should be set to "Use global Settings" and not "Fixed Rate" This is a long shot but worth checking as well.

I bet this is a really simple fix. I feel bad that I can't hit on it presently.

There is a slight difference in the Zone heading Nick. United Kingdom in the Zones has a capital U and K and that's the hardwired selection but in yours it's showing a lower-case u and k. I hope that if you can do a screen shot of the zones this will become clear?? (maybe)

Finally: Are you using Standard PayPal or PayPal Express for the gateway system?
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nick

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Hi again i had noticed the Small u and k in united kingdom and changed them earlier also the tax and shipping on the products are set to Use Global Settings
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Gop

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You said that PayPal haven't a shipping price in that screen. That's because at that stage they don't have a ship to address. That's completed when the paypal account is logged into. It's part of the shortcut system of PayPal. Whereas if you go via a card payment then the shipping is estimated by entering the address specifically.

If you check the records of the transactions in Ecwid you will be able to see what was charged for and it's probably worthwhile checking that out.
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nick

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in Ecwid the payments are listed as queued with the following message

This order is in the "Queued" status, because the order total and the amount actually paid do not match. Please check this order in your PayPal Admin Area for possible issues.

the amount missing is the postage amount
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nick

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also on the paypal payment page it is showing postage being £0.00
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Gop

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Getting there it seems Nick.

Have you logged into the PayPal Admin area to check what they are reporting? There may be a clue as to what they need vs what they are getting?
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Gop

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Hi Nick,

Is the site annsummersforless.co.uk the site you are working on for this issue?
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nick

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the site is annsummers4less.co.uk not for