postage help needed please

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  • Updated 6 years ago
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I have a Yola Online Store. I have added 2 shipping methods, one for UK delivery and one for Worldwide delivery. Trouble is when people are buying on my website, it doesnt add any postage onto their orders! need help please?
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Claire Kuyuate

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Posted 6 years ago

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Gop

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Hello Claire,

The first thing to check here is that each product has a weight added to it's records.
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Claire Kuyuate

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Hi,
No i have not added any weight info to my products. I am just doing a flat postage cost. £1.99 for any UK destination and £3.50 for Worldwide.
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Gop

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You do need to add a weight for postage to be calculated even if the weight isn't used for calculating postage costs.

Once you add the weight then your postage will be calculated at your pre-determined rate.