Premium designs for silver owners?

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  • Question
  • Updated 7 years ago
  • Answered
I have the silver package, and went to start up my 5th site. When went to chose the web design, I see that silver package customers can pick a premium web design, however went I went to do this, it wouldn't allow me to. As soon as I selected it, asked me to sgn up for a silver package? Is there a glitch on the system, or are we not allowed the premium web designs? I was looking for a shop type desgn.
Sally
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BritSAL

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  • hopeful

Posted 7 years ago

  • 1
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Emmy

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Hello BritSAL,

I did just email you regarding this issue but wanted to comment here as well. The problem you are having with being unable to apply your Yola Silver features such as a Premium Style.

We hope to have a fix in place for this by early next week at which time you will be able to apply the custom styles to your site. We will update you when the fix has been made and appreciate your patience in the meantime.

Kind Regards,
Emmy
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Brianna

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Hello BritSAL,

I am happy to inform you that the bug you were experiencing has been fixed. Please try clearing your browser's cache and then try to apply a new Premium Style.

If you struggle with this, please let us know!
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John McCarthy

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Hi Brianna,

It still doesn't work for me. Is mine possibly a different bug?

Thanks,

John M
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Brianna

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Hey John,
Oh no! I don't like to hear that from you :( Would you mind sending an email to support@yola.com with ATTN:Brianna in the subject? Please include the site name(s) that you are experiencing this on. I will be happy to look into this as soon as I receive your email!
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Brianna

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Hey John,
Thanks, I have received your email and replied. I am hoping that it has fixed up the error you were seeing!
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John McCarthy

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Hi Brianna,
All is working correctly now, thank you for sorting this out. I have sent you a reply email as I had a query.
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Brianna

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Thanks for the update, John! Glad to hear everything has been sorted. I will certainly take a peek at my queue in a bit and respond to your query :)
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John McCarthy

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Many Thanks Brianna, Your a asset to Yola!