previous synthasite users

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  • Question
  • Updated 7 years ago
  • Answered
when synthasite changed over to yola, i lost access to my site. i know its been years, but how do i get it back? or just delete it? the site is www.claymationz.synthasite.com
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Fatninjawalrus

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Posted 7 years ago

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Monique, VP of Customer Support

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Hi Fatninjawalrus

Welcome back! When "synthasite changed over to yola" all that happened was that we changed our name so you should not have lost access to your site. All user accounts were unaffected and are still open unless the user closed them. You can log in with the same email and password you always did. If you have forgotten your password you can reset it by clicking on the "forgot password" link in the login box. If you have forgotten what email address you used, you can contact us at support@yola.com and we can assist you.
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Fatninjawalrus

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that's the problem. i used the same email address, and i had forgotten my password and successfully changed it. however when i log in it still tells me that i have no sites.
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Fatninjawalrus

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it'd be nice to just get rid of it, that's all i really want
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Laura Thomas, Social Media Coordinator

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We'll be happy to help you with that. We will follow up with you next week once our engineers have investigated your case.
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Stefan, Official Rep

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Hello Fatninjawalrus

Your website was deleted long ago, and your domain claymationz.synthasite.com doesn't exist any more. So you have successfully got rif of it! :-) The name is available again as a yolasite subdomain. We'd be happy if you use Yola again – you will be surprised how much has changed and further developed. Try it!