Problem getting Yola email to work with Outlook 2013

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  • Problem
  • Updated 6 years ago
  • Solved
I am trying to set up my Yola email on Outlook 2013 but keep getting the message "send test email message the server responded 421 cannot connect to smt". 

I tried POP3, SMT, changed the outgoing SMTP port settings to 587 and 8025, but it is still not connecting.

Up until last week I was using Outlook 2010 and this was working fine.

I tried emailing Yola by filling in the online form, but everytime I press "Send request" it churns for a bit and then gives me the Gateway timed out message. Please help?
Photo of Andre


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Posted 6 years ago

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Photo of Jackie


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Hi Andre,

I can see that my colleague Sanja has been working with you on this issue over email.  Please continue to respond on the email thread if you have any further questions regarding your mailbox.

Thank you!