Problem changing password.

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  • Updated 5 years ago
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I wanted to change my password. After entering the site by using the right password, I entered the same password at the 'old password' box; then, I entered the new password in the two boxes below. It says that the old password I entered is wrong! I went through this three times, each time entering the site afresh. It keeps saying the same thing. Kindly help me. Thank you. . . . . . . .Gopal
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TC Gopalakrishnan

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Posted 5 years ago

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Gop

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Hello Gopal,

Can you clear your browser cache and try once more. I'm wondering if an incorrect character string is invisibly popping up in the p/word field and preventing your progress?
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Tc Gopalakrishnan

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Thank you, Gop. I think your suggestion is a good one. However, this time I got around it by taking the 'Forgot Password' route.
Sincerely,
Gopal
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Gop

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Glad you got a solution Gopal.
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Laura Thomas, Social Media Coordinator

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Hi Gopal,

That does sound strange and frustrating! If Gop's suggestion does not work please contact us direct so we can assist you with resetting your password.
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Tc Gopalakrishnan

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Thank you, Laura. Gop's suggestion is a good one. However, I went around the problem through the 'Forgot password' route.
With gratitude,
Gopal