Problem changing password.

I wanted to change my password. After entering the site by using the right password, I entered the same password at the 'old password' box; then, I entered the new password in the two boxes below. It says that the old password I entered is wrong! I went through this three times, each time entering the site afresh. It keeps saying the same thing. Kindly help me. Thank you. . . . . . . .Gopal

TC Gopalakrishnan

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Posted 7 years ago

7 years ago

Gop

7473 Posts
2115 Reply Likes

Hello Gopal,

Can you clear your browser cache and try once more. I'm wondering if an incorrect character string is invisibly popping up in the p/word field and preventing your progress?

2013-02-22T13:41:53+00:00

Tc Gopalakrishnan

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Thank you, Gop. I think your suggestion is a good one. However, this time I got around it by taking the 'Forgot Password' route.
Sincerely,
Gopal

2013-02-22T14:21:09+00:00

Gop

7473 Posts
2115 Reply Likes

Glad you got a solution Gopal.

7 years ago

Laura Thomas

4536 Posts
211 Reply Likes

Hi Gopal,

That does sound strange and frustrating! If Gop's suggestion does not work please contact us direct so we can assist you with resetting your password.

7 years ago

Tc Gopalakrishnan

2 Posts
0 Reply Likes

Thank you, Laura. Gop's suggestion is a good one. However, I went around the problem through the 'Forgot password' route.
With gratitude,
Gopal

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