If you need support from Yola please contact us via firstname.lastname@example.org or make use of our live chat service! We are working on a new approach to community-based support and during this transition period we are not adding any new threads to this forum. Many thanks to everyone who has participated over the years and we look forward to unveiling a new peer-to-peer support system soon!
I'm sorry to hear you feel that our support hasn't been able to help you so far. I've tried to find your account in our system, but I couldn't find you using the e-mail address you provided, and I don't have other information to use for searching you. Can you please post the e-mail address that you use to log into your Yola account or the URL of your Yola website? Thanks.
This is a known bug that is just about to be fixed. In the meantime an engineer of ours will fix it for your account individually, and we'll keep you posted once it's solved. Thank you for your patience.
I'm happy to let you know that the renewal problem in your account has been sorted out by one of our engineers. I tested to renew your domain by clicking on the renew button in your account, and I was successfully taken to the payment screen. Please try again to renew your domain and let us know if you should encounter further problems. Thank you for bearing with us.