problem selecting uploaded images.

  • 1
  • Problem
  • Updated 5 years ago
  • Solved
I have uploaded some images to my site. I run various sites and this intermittent problem occurs in them all.

First problem is that sometimes when trying to select images for my gallery doubling clicking to drill down through the folders doesn't work. I have to find them using the search function.

The 2nd more frustrating problem is that often I try to select the image (jpeg) and the "Select" button is grey'd out so I cant add the images to the gallery. These are the same images I have used in another site. (Using Chrome with all the latest updates)
Photo of openformula

openformula

  • 32 Posts
  • 1 Reply Like

Posted 5 years ago

  • 1
Photo of Stefan

Stefan, Official Rep

  • 4448 Posts
  • 190 Reply Likes
Hello openformula

Thank you for reporting these issues. We're always glad to get error reports from users as it helps us locate errors we aren't aware of yet and have them fixed.

In order to bring these errors to our engineers' attention, I need to be able to replicate them on my end. I'm not sure if I correctly understood the first error you mention. Do you mean that you activate the scroll down function on your mouse to browse through your folders? Does the scroll bar display in the Yola File Manager?

I'm not able to replicate the second issue unless this may be a simple mistake. Once you click on the "browse uploaded images" option from your Picture Gallery Widget, it opens your File Manager with the Select button greyed because at this stage, you haven't selected an image. As soon as you click on one of the image files that display, the button turns blue (active) for me. So did I get you right that the button stays grey for you, even if you click on one of the image files displayed?
Photo of openformula

openformula

  • 32 Posts
  • 1 Reply Like
Hi it isn't the scroll bar that is the issue. It is drilling down through the folders. Sometimes I double click and that drills down to the next level of the folder. If that doesn't work I can right mouse click and select "Open Folder". However, what I am experincing now is non of these work on some folders. I have to do a search for the image I want to find it.

The second issue (unrelated images) is that I can see the image files to insert using the picture gallery widget. If I click on the image the "Select" button momentarily goes blue then grey again so I am unable to select it
Photo of Laura Thomas

Laura Thomas, Social Media Coordinator

  • 4536 Posts
  • 211 Reply Likes
Hello openformula,

We'd like to take a look at this within your account, with your permission, in order to investigate this further. If you are okay with that, please reply with your website address.
Photo of openformula

openformula

  • 32 Posts
  • 1 Reply Like
Hi, just checked today and the problems seem to have gone! I haven't done anything different. Thanks anyway
Photo of Stefan

Stefan, Official Rep

  • 4448 Posts
  • 190 Reply Likes
Thank you so much for your feedback, openformula. Please let us know if you should experience this issue again, so that we can investigate.