Problem with editing photos in Picnik

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  • Updated 7 years ago
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Repost from on the Yola FB wall last night: "I've only recently started using Yola, so there's a very good chance that the problem is with the user - not Yola. :-) But... I can't edit photos tonight. It was working fine this morning. Is this a problem with Picnik? or Yola? or me? :-)"

Checked again just a moment ago (per your request) and none of the photos will transfer to Picnik. The error message says "Whoops! Sorry, there was a problem reading from that website."

I am able to use Picnik if I go directly to their site, but via Yola it won't work.

Oh, and in case it helps resolve this... I'm using Firefox.
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SippinTea

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Posted 7 years ago

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diane

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Hi, SippinTea,

A few things to try: clear your browser's cache, update your Flash and Java. Make sure you haven't pasted any thing from MS Word, email, other word processors, etc. (If so, you will need to remove it).
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Laura Thomas, Social Media Coordinator

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Diane took the words right out of our mouths SippinTea, but if none of her suggestions solve the problem, please do let us know.
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SippinTea

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Thanks, Diane! I cleared the cache and that seems to have cleared it up. I appreciate the help! :-)