Problem with Loading photos on the website

  • 1
  • Problem
  • Updated 7 years ago
  • Solved
We are having problems loading photos onto our website. It goes to where you can choose the photo and when it starts loading it is as if the site freezes. This has happened more that once and it is a problem because we have a photography business and need to change photos regularly. Please could you look into this
Photo of Christelle Koen

Christelle Koen

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Posted 7 years ago

  • 1
Photo of Emmy


  • 5892 Posts
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Hello Christelle,
I'm really sorry to hear you are struggling to upload files. We have been receiving some other reports of this nature, and based on some feedback and going through the troubleshooting list, we have narrowed down the issue to using the Internet Explorer 9 (IE9) browser and the latest version of Adobe Flash. Can you please switch to a different web browser such as Firefox, Chrome or Safari or downgrading to an older version of Flash?

If the problem persists, please let us know which browser and version you are using and we can assist further.

Kind Regards,