Problem with opening a new account

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  • Problem
  • Updated 9 years ago
  • In Progress
My friend wanted to open her Yola account. But the system told her "input a valid e-mail address". So I thought it accepts only some big email services like google, hotmail etc. She opened an account in google then. But Yola system respond again in the same way. I wonder why is it like this? Maybe becouse she used my computer (I showed her how to use yola) and I already have an account with Yola?
Her e-mails are: ewaanglia@op.pl and ewex18@googlemail.com
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Jack

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  • undecided

Posted 9 years ago

  • 2
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Marije, Official Rep

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Hi Jack,

This error usually happens when a space in added by mistake to the beginning or end of the email. Please try again and make sure that only the email address is entered with no spaces before or after.

If it is still not accepting your details, please let us know.
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Techjar

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To fix that particular issue, you should trim spaces off the beginning and end.