problem with published my site with my private domain from godaddy

  • 1
  • Problem
  • Updated 7 years ago
  • In Progress
i setup the DNS records to point yola IP and it configured successfully. but still i cant publish my site with my private domain it done only with yola subdomain. pls help!
Photo of Graniteam

Graniteam

  • 10 Posts
  • 0 Reply Likes

Posted 7 years ago

  • 1
Photo of smithy

smithy

  • 1222 Posts
  • 28 Reply Likes
if u have got a free account with yola EG: yola free then you can't add your custom domain to your site. if u have yola silver then you can do that.

or

you can transfer your custom domain to yola (you need to wait until 60 days of purchase and make sure your domain is unlocked so you can transfer it to yola)
Photo of Graniteam

Graniteam

  • 10 Posts
  • 0 Reply Likes
1. i do have yola silver and still CANT DO IT.
2. i don't want / need to transfer it to yola i did all the necessary at godaddy.
Photo of smithy

smithy

  • 1222 Posts
  • 28 Reply Likes
ok with yola silver if you go to your site that you want to add your custom domain then go to publish settings then i think it is called add your own custom domain
Photo of Sanja

Sanja, Official Rep

  • 10698 Posts
  • 495 Reply Likes
Hello Graniteam, 

I'm sorry to hear that it's been a difficult process to get your domain working with your site. Can you please share with us your domain name and we can check to see if the domain is correctly configured?  I'm sure that we will get this sorted out!

Photo of Graniteam

Graniteam

  • 10 Posts
  • 0 Reply Likes
BUT THIS IS THE ISSUE, its not working there is some kind of bug you not fixing and always relating it to the DNS!
Go type www.graniteam.com you will see you get to yola.(with and without www)
so DNS is correct, BUT TRY TO PUBLISH the site with that domain its impossible it say "not avaliable" screenshot attached:
Photo of smithy

smithy

  • 1222 Posts
  • 28 Reply Likes
you need to go to the green publish button and then next to it there is a arrow click on that then there a few options. go to publish settings and then the option should be there so u can add your custom domain to your site??
Photo of smithy

smithy

  • 1222 Posts
  • 28 Reply Likes
because u r trying to buy it
Photo of Graniteam

Graniteam

  • 10 Posts
  • 0 Reply Likes
no i'm not, attached another screenshot of trying pointing the domain:
Photo of smithy

smithy

  • 1222 Posts
  • 28 Reply Likes
now u r in the right area. right have u got 2 A recoreds pointing to yola 1 with www. prefix and 1 without www. prefix??
Photo of smithy

smithy

  • 1222 Posts
  • 28 Reply Likes
follow these instructions

Your domain is pointing to Yola!
Now you just need to publish your site and you're done!

Log into your account and open your site in the Sitebuilder.
If your site is unpublished, click on "Publish to the web" and then choose "I already own my domain name". Follow the steps until your site is published.
If your site is published to a subdomain, click on the down-arrow next to "Publish to the web" to open the Publishing Settings and publish your site to a domain you already own.
Photo of Graniteam

Graniteam

  • 10 Posts
  • 0 Reply Likes
THIS IS EXACTLY THE PROBLEM, its not working see the error attached above. it not let me publish no mater what and where i'm pushing. its now for a week i'm around that case!
Photo of Graniteam

Graniteam

  • 10 Posts
  • 0 Reply Likes
i've follow your tutorial and added the following parameters in godaddy DNS manager:
Photo of Sanja

Sanja, Official Rep

  • 10698 Posts
  • 495 Reply Likes
Hello Graniteam,

I know that this has been quite frustrating. I believe you are nearly there! For your www one - please have it pointing to 184.72.229.176, not @. This should resolve the issue. Please let us know how this goes.
Photo of Graniteam

Graniteam

  • 10 Posts
  • 0 Reply Likes
under CNAME its impossible to enter IP address so i delete it and added new A record pointing to 184.72.229.176.

now there are 2 A records pointing your IP: www & @
Photo of Sanja

Sanja, Official Rep

  • 10698 Posts
  • 495 Reply Likes
Thanks for trying this. Now, it may take up to 24-48 hours for the settings to propagate. Let's leave this for a bit and then after the time has lapsed, please try again and let us know if you're still having issues. If so, please email support@yola.com so we can follow up.
Photo of Graniteam

Graniteam

  • 10 Posts
  • 0 Reply Likes
i try it also a week ago but i will give it a try one more time. why don't you check what is wrong from your side? you always sending me todo the same with no result and the time passes.
Photo of Graniteam

Graniteam

  • 10 Posts
  • 0 Reply Likes
same same no different!! there is a bug with the hosting system, pls fix it!
Photo of Emmy

Emmy

  • 5892 Posts
  • 299 Reply Likes
Hello Graniteam,
Your domain looks to be properly pointed to me. If you are still receiving the error message that it is not pointed when you try to publish this could be a bug. I'd like to give this a try in your Sitebuilder myself and see how it functions, but for that I need your account details which I do not want to get here on the forum. Can you please email me at support@yola.com and mark it Attn: Emmy and I will pick it up and continue with you from there.

Thanks much,

Emmy
Photo of Graniteam

Graniteam

  • 10 Posts
  • 0 Reply Likes
done